Question 1

What are the different markets in which
        Avaya Aura and
        VICIdial compete against each other?

Accepted Answer

Avaya Aura and
        VICIdial compete against each other in
        the Cloud Business Telephony, Cloud Contact Center Software, Contact Center, Contact Management, Live Chat.

Question 2

How does the market share of
        Avaya Aura
        and VICIdial compare in the
        Cloud Business Telephony market?

Accepted Answer

In the Cloud Business Telephony market,
        Avaya Aura has a
        6.56%
        market share in comparison to
        VICIdial’s
        2.20%.
        Since it has a better market share coverage,
        Avaya Aura holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Cloud Business Telephony category, while
        VICIdial holds the
        15th spot.

Question 3

How many customers are acquired by
        Avaya Aura and
        VICIdial in the
        Cloud Business Telephony segment?

Accepted Answer

Avaya Aura has
        908 customers and
        VICIdial has
        305 customers in the
        Cloud Business Telephony
        segment. Avaya Aura has
        603 more customers than
        VICIdial in this category.

Question 4

What are the countries in which
        Avaya Aura and
        VICIdial has more customers?

Accepted Answer

Avaya Aura has more customers in United States, United Kingdom and Canada.
VICIdial has more customers in United States, India and Philippines.

Avaya Aura Vs VICIdial : In-Depth Comparison

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Comparing the customer bases of Avaya Aura and VICIdial

Comparing the market share of Avaya Aura and VICIdial

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