Question 1

What are the different markets in which
        NICE inContact and
        PhoneCall compete against each other?

Accepted Answer

NICE inContact and
        PhoneCall compete against each other in
        the Call Recording, Contact Center, Predictive Dialer, Cloud Contact Center Software, Communication.

Question 2

How does the market share of
        NICE inContact
        and PhoneCall compare in the
        Call Recording market?

Accepted Answer

In the Call Recording market,
        NICE inContact has a
        4.87%
        market share in comparison to
        PhoneCall’s
        0.01%.
        Since it has a better market share coverage,
        NICE inContact holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Call Recording category, while
        PhoneCall holds the
        29th spot.

Question 3

How many customers are acquired by
        NICE inContact and
        PhoneCall in the
        Call Recording segment?

Accepted Answer

NICE inContact has
        2,968 customers and
        PhoneCall has
        4 customers in the
        Call Recording
        segment. NICE inContact has
        2964 more customers than
        PhoneCall in this category.

Question 4

What are the countries in which
        NICE inContact and
        PhoneCall has more customers?

Accepted Answer

NICE inContact has more customers in United States, Canada and United Kingdom.
PhoneCall has more customers in Algeria, United States and France.

NICE inContact Vs PhoneCall : In-Depth Comparison

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Comparing the customer bases of NICE inContact and PhoneCall

Comparing the market share of NICE inContact and PhoneCall

Compare NICE inContact vs PhoneCall customers by geography

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