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IT Service Management

Q: How many companies use IT Service Management software these days?

Around the world in 2024, over 23,074 companies are currently using one or more IT Service Management software. Out of these, there are 12,831 companies using IT Service Management tools that are originally from the United States.

Q: Which company has the most significant market share in the IT Service Management software space?

The top few companies that have the most significant market share in the IT Service Management space are JIRA Service Management with 42.01% of market share, IBM Tivoli with 12.56% of market share, BMC Remedy ITSM with 11.31% of market share. Check for other IT Service Management technologies market share here.

Q: What are the top industries that usually use IT Service Management softwares?

The top industries that use IT Service Management software are Cloud Services (923), Cybersecurity (696), Digital Transformation (569).

Gain market share and customer base information about the top IT Service Management software. Check out our list of IT Service Management Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

Technologies Tracked

30056

Companies Tracked

Categories related to IT Service Management

Development Tools

Application Development

Digital Asset Management

Application Performance Monitoring

Build And Deployment Automation

Top 5 IT Service Management technologies in 2024

Over 30056 companies are using IT Service Management tools. JIRA Service Management with 42.01% market share (12627 customers), IBM Tivoli with 12.56% market share (3776 customers), BMC Remedy ITSM with 11.31% market share (3399 customers).

Technology

Market Share (Est.)

Customers

JIRA Service Management

42.01%

12627

IBM Tivoli

12.56%

3776

BMC Remedy ITSM

11.31%

3399

SAP AMS

4.15%

1247

TeamDynamix

3.62%

1087

Others

26.35%

7920

IT Service Management Customers by Employee Size

The majority of IT Service Management category falls in the company size of 10,000+ employees (4655 companies), 1,000 - 4,999 employees (4608 companies), 20 - 49 employees (4508 companies).

Employee Size

IT Service Management Customers by Geography

Companies using IT Service Management technology software are majorly from the United States with 12831 (56.83%), United Kingdom with 2153 (9.54%), Germany with 1255 (5.56%) customers respectively.

Customers

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IT Service Management Customers by Industry

Top industries that use IT Service Management for Cloud Services (923), Cybersecurity (696), Digital Transformation (569).

Customers

Market Share for Top IT Service Management Technologies

Analyze the market share of popular IT Service Management technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	JIRA Service Management	12627	42.01
2	IBM Tivoli	3776	12.56
3	BMC Remedy ITSM	3399	11.31
4	SAP AMS	1247	4.15
5	TeamDynamix	1087	3.62
6	Percona	936	3.11
7	Numara	622	2.07
8	VMware Service Manager	491	1.63
9	Footprints Service Desk	487	1.62
10	Clarity SM	440	1.46
11	EasyVista	427	1.42
12	Cherwell ITSM	409	1.36
13	BMC Remedy ARS	368	1.22
14	CA eHealth	275	0.91
15	BMC TrueSight	265	0.88
16	CA Scheduler	261	0.87
17	BMC Helix ITSM	255	0.85
18	NEC corporation	245	0.82
19	BMC Service Desk Express	244	0.81
20	Dell EMC PowerPath	208	0.69
21	Incident IQ	202	0.67
22	BMC ProactiveNet Performance Management	158	0.53
23	Ivanti Service Manager	150	0.50
24	CA 7	148	0.49
25	ALESTRA	141	0.47
26	BMC Helix Remedyforce	139	0.46
27	Halo ITSM	100	0.33
28	Track-It!	77	0.26
29	RepliWeb	66	0.22
30	BMC Remedy Service Desk	63	0.21
31	BMC Remedy OnDemand	55	0.18
32	HEAT Service Management	53	0.18
33	BMC TrueSight Operations Management	52	0.17
34	iSupport Software	52	0.17
35	Micro Focus Service Manager	52	0.17
36	ORSYP	49	0.16
37	Micro Focus Service Management Automation X (SMAX)	42	0.14
38	Alemba Service Manager	40	0.13
39	CA Librarian	38	0.13
40	ServiceRocket	28	0.09
41	Epicor ITSM	27	0.09
42	CA Jobtrac	27	0.09
43	OpenText Service Management Automation X	26	0.09
44	webMethods Insight	24	0.08
45	EasyVista Service Manager	22	0.07
46	Aisera	22	0.07
47	BMC Service Impact Manager	21	0.07
48	Axios Systems assyst	18	0.06
49	Dell EMC HomeBase	15	0.05
50	CA Automation Point	15	0.05
51	Dollar Universe Workload Automation	13	0.04
52	Nutanix NX	12	0.04
53	Hornbill Service Manager	10	0.03
54	OneCommand	8	0.03
55	CA JCLCheck	7	0.02
56	SunView ChangeGear	5	0.02
57	BMC TrueSight Automation for Servers	4	0.01
58	VMware vCenter AppSpeed	3	0.01
59	BMC TrueSight Vulnerability Management	3	0.01