Question 1

What are the different markets in which
        Genesys PureCloud and
        IPC compete against each other?

Accepted Answer

Genesys PureCloud and
        IPC compete against each other in
        the Unified Communications, Auto Dialer, Communication, Contact Center, Customer Engagement.

Question 2

How does the market share of
        Genesys PureCloud
        and IPC compare in the
        Unified Communications market?

Accepted Answer

In the Unified Communications market,
        Genesys PureCloud has a
        1.53%
        market share in comparison to
        IPC’s
        0.02%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Unified Communications category, while
        IPC holds the
        40th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        IPC in the
        Unified Communications segment?

Accepted Answer

Genesys PureCloud has
        10,983 customers and
        IPC has
        145 customers in the
        Unified Communications
        segment. Genesys PureCloud has
        10838 more customers than
        IPC in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        IPC has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, Australia and India.
IPC has more customers in United States, United Kingdom and France.

Genesys PureCloud Vs IPC : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and IPC

Comparing the market share of Genesys PureCloud and IPC

Compare Genesys PureCloud vs IPC customers by geography

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