Question 1

What are the different markets in which
        Genesys PureCloud and
        Amdocs compete against each other?

Accepted Answer

Genesys PureCloud and
        Amdocs compete against each other in
        the Unified Communications, Auto Dialer, Communication, Contact Center, Customer Engagement.

Question 2

How does the market share of
        Genesys PureCloud
        and Amdocs compare in the
        Unified Communications market?

Accepted Answer

In the Unified Communications market,
        Genesys PureCloud has a
        0.68%
        market share in comparison to
        Amdocs’s
        0.22%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Unified Communications category, while
        Amdocs holds the
        18th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        Amdocs in the
        Unified Communications segment?

Accepted Answer

Genesys PureCloud has
        4,877 customers and
        Amdocs has
        1,595 customers in the
        Unified Communications
        segment. Genesys PureCloud has
        3282 more customers than
        Amdocs in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        Amdocs has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, Australia and United Kingdom.
Amdocs has more customers in United States, India and Israel.

Genesys PureCloud Vs Amdocs : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and Amdocs

Comparing the market share of Genesys PureCloud and Amdocs

Compare Genesys PureCloud vs Amdocs customers by geography

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