Question 1

What are the different markets in which
        Cisco SocialMiner and
        Bornevia compete against each other?

Accepted Answer

Cisco SocialMiner and
        Bornevia compete against each other in
        the Social Customer Support, Help Desk And Ticketing, Live Chat.

Question 2

How does the market share of
        Cisco SocialMiner
        and Bornevia compare in the
        Social Customer Support market?

Accepted Answer

In the Social Customer Support market,
        Cisco SocialMiner has a
        0.07%
        market share in comparison to
        Bornevia’s
        0.02%.
        Since it has a better market share coverage,
        Cisco SocialMiner holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Social Customer Support category, while
        Bornevia holds the
        20th spot.

Question 3

How many customers are acquired by
        Cisco SocialMiner and
        Bornevia in the
        Social Customer Support segment?

Accepted Answer

Cisco SocialMiner has
        14 customers and
        Bornevia has
        4 customers in the
        Social Customer Support
        segment. Cisco SocialMiner has
        10 more customers than
        Bornevia in this category.

Question 4

What are the countries in which
        Cisco SocialMiner and
        Bornevia has more customers?

Accepted Answer

Cisco SocialMiner has more customers in United States, Canada and Brazil.
Bornevia has more customers in Denmark, Egypt and United States.

Cisco SocialMiner Vs Bornevia : In-Depth Comparison

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Comparing the customer bases of Cisco SocialMiner and Bornevia

Comparing the market share of Cisco SocialMiner and Bornevia

Compare Cisco SocialMiner vs Bornevia customers by geography

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