Question 1

What are the different markets in which
        SugarCRM and
        LiveAgent compete against each other?

Accepted Answer

SugarCRM and
        LiveAgent compete against each other in
        the Sales Management, Contact Center, Contact Management, Customer Experience, Helpdesk Tools.

Question 2

How does the market share of
        SugarCRM
        and LiveAgent compare in the
        Sales Management market?

Accepted Answer

In the Sales Management market,
        SugarCRM has a
        0.78%
        market share in comparison to
        LiveAgent’s
        0.68%.
        Since it has a better market share coverage,
        SugarCRM holds the
        20th
        spot in 6sense's Market Share Ranking Index for
        the Sales Management category, while
        LiveAgent holds the
        21st spot.

Question 3

How many customers are acquired by
        SugarCRM and
        LiveAgent in the
        Sales Management segment?

Accepted Answer

SugarCRM has
        6,872 customers and
        LiveAgent has
        6,018 customers in the
        Sales Management
        segment. SugarCRM has
        854 more customers than
        LiveAgent in this category.

Question 4

What are the countries in which
        SugarCRM and
        LiveAgent has more customers?

Accepted Answer

SugarCRM has more customers in United States, United Kingdom and India.
LiveAgent has more customers in United States, United Kingdom and Canada.

SugarCRM Vs LiveAgent : In-Depth Comparison

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Comparing the customer bases of SugarCRM and LiveAgent

Comparing the market share of SugarCRM and LiveAgent

Compare SugarCRM vs LiveAgent customers by geography

Customer Movements for this month

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