Question 1

What are the different markets in which
        Avaya Contact Center and
        Novocall compete against each other?

Accepted Answer

Avaya Contact Center and
        Novocall compete against each other in
        the Sales Enablement, Contact Center.

Question 2

How does the market share of
        Avaya Contact Center
        and Novocall compare in the
        Sales Enablement market?

Accepted Answer

In the Sales Enablement market,
        Avaya Contact Center has a
        1.14%
        market share in comparison to
        Novocall’s
        0.13%.
        Since it has a better market share coverage,
        Avaya Contact Center holds the
        13th
        spot in 6sense's Market Share Ranking Index for
        the Sales Enablement category, while
        Novocall holds the
        43rd spot.

Question 3

How many customers are acquired by
        Avaya Contact Center and
        Novocall in the
        Sales Enablement segment?

Accepted Answer

Avaya Contact Center has
        3,343 customers and
        Novocall has
        372 customers in the
        Sales Enablement
        segment. Avaya Contact Center has
        2971 more customers than
        Novocall in this category.

Question 4

What are the countries in which
        Avaya Contact Center and
        Novocall has more customers?

Accepted Answer

Avaya Contact Center has more customers in United States, United Kingdom and Canada.
Novocall has more customers in United States, Singapore and Canada.

Avaya Contact Center Vs Novocall : In-Depth Comparison

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Comparing the customer bases of Avaya Contact Center and Novocall

Comparing the market share of Avaya Contact Center and Novocall

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