Question 1

What are the different markets in which
        BMC Remedy ARS and
        ServiceRocket compete against each other?

Accepted Answer

BMC Remedy ARS and
        ServiceRocket compete against each other in
        the IT Service Management.

Question 2

How does the market share of
        BMC Remedy ARS
        and ServiceRocket compare in the
        IT Service Management market?

Accepted Answer

In the IT Service Management market,
        BMC Remedy ARS has a
        1.24%
        market share in comparison to
        ServiceRocket’s
        0.05%.
        Since it has a better market share coverage,
        BMC Remedy ARS holds the
        13th
        spot in 6sense's Market Share Ranking Index for
        the IT Service Management category, while
        ServiceRocket holds the
        49th spot.

Question 3

How many customers are acquired by
        BMC Remedy ARS and
        ServiceRocket in the
        IT Service Management segment?

Accepted Answer

BMC Remedy ARS has
        370 customers and
        ServiceRocket has
        15 customers in the
        IT Service Management
        segment. BMC Remedy ARS has
        355 more customers than
        ServiceRocket in this category.

Question 4

What are the countries in which
        BMC Remedy ARS and
        ServiceRocket has more customers?

Accepted Answer

BMC Remedy ARS has more customers in United States, India and United Kingdom.
ServiceRocket has more customers in United States, France and Malaysia.

BMC Remedy ARS Vs ServiceRocket : In-Depth Comparison

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Comparing the customer bases of BMC Remedy ARS and ServiceRocket

Comparing the market share of BMC Remedy ARS and ServiceRocket

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