Question 1

What are the different markets in which
        NICE inContact and
        Seraph compete against each other?

Accepted Answer

NICE inContact and
        Seraph compete against each other in
        the Help Desk And Ticketing, Call Recording, Cloud Contact Center Software, Communication, Contact Center.

Question 2

How does the market share of
        NICE inContact
        and Seraph compare in the
        Help Desk And Ticketing market?

Accepted Answer

In the Help Desk And Ticketing market,
        NICE inContact has a
        11.67%
        market share in comparison to
        Seraph’s
        0.04%.
        Since it has a better market share coverage,
        NICE inContact holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Help Desk And Ticketing category, while
        Seraph holds the
        16th spot.

Question 3

How many customers are acquired by
        NICE inContact and
        Seraph in the
        Help Desk And Ticketing segment?

Accepted Answer

NICE inContact has
        2,968 customers and
        Seraph has
        11 customers in the
        Help Desk And Ticketing
        segment. NICE inContact has
        2957 more customers than
        Seraph in this category.

Question 4

What are the countries in which
        NICE inContact and
        Seraph has more customers?

Accepted Answer

NICE inContact has more customers in United States, Canada and United Kingdom.
Seraph has more customers in India, United Kingdom and United States.

NICE inContact Vs Seraph : In-Depth Comparison

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Comparing the customer bases of NICE inContact and Seraph

Comparing the market share of NICE inContact and Seraph

Compare NICE inContact vs Seraph customers by geography

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