Question 1

What are the different markets in which
        SocketLabs and
        KANA Express compete against each other?

Accepted Answer

SocketLabs and
        KANA Express compete against each other in
        the Email Management, Customer Experience, Email Deliverability, Knowledge Management.

Question 2

How does the market share of
        SocketLabs
        and KANA Express compare in the
        Email Management market?

Accepted Answer

In the Email Management market,
        SocketLabs has a
        0.04%
        market share in comparison to
        KANA Express’s
        0.00%.
        Since it has a better market share coverage,
        SocketLabs holds the
        20th
        spot in 6sense's Market Share Ranking Index for
        the Email Management category, while
        KANA Express holds the
        106th spot.

Question 3

How many customers are acquired by
        SocketLabs and
        KANA Express in the
        Email Management segment?

Accepted Answer

SocketLabs has
        4,082 customers and
        KANA Express has
        5 customers in the
        Email Management
        segment. SocketLabs has
        4077 more customers than
        KANA Express in this category.

Question 4

What are the countries in which
        SocketLabs and
        KANA Express has more customers?

Accepted Answer

SocketLabs has more customers in United States, Canada and Australia.
KANA Express has more customers in United States, United Kingdom and Netherlands.

SocketLabs Vs KANA Express : In-Depth Comparison

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Comparing the customer bases of SocketLabs and KANA Express

Comparing the market share of SocketLabs and KANA Express

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