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Salesforce Customer Portal

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Customer Portal in Salesforce provides online support for the customers to resolve their inquiries

Customer Self Service
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Market Share of Salesforce Customer Portal

Current Customer(s)

228

Market Share (Est.)

3.05%

Ranking

#9

Top Competitors and Alternatives of Salesforce Customer Portal

The top three of Salesforce Customer Portal’s competitors in the Customer Self Service category are Ada Support with 26.64%, Helpjuice with 18.03%, Support Hero with 12.33% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Ada Support199426.64%Salesforce Customer Portal vs Ada Support
Helpjuice135018.03%Salesforce Customer Portal vs Helpjuice
Support Hero92312.33%Salesforce Customer Portal vs Support Hero
ServiceNow Request Management6458.62%Salesforce Customer Portal vs ServiceNow Request Management
Zendesk Answer Bot4946.60%Salesforce Customer Portal vs Zendesk Answer Bot
inSided3855.14%Salesforce Customer Portal vs inSided
MindTouch2583.45%Salesforce Customer Portal vs MindTouch
HubSpot Service Hub2303.07%Salesforce Customer Portal vs HubSpot Service Hub
Thumbtack2232.98%Salesforce Customer Portal vs Thumbtack
Inbenta1752.34%Salesforce Customer Portal vs Inbenta
Elevio1742.32%Salesforce Customer Portal vs Elevio
KnowledgeOwl1331.78%Salesforce Customer Portal vs KnowledgeOwl
Jacada771.03%Salesforce Customer Portal vs Jacada
RightAnswers610.81%Salesforce Customer Portal vs RightAnswers
Bold360430.57%Salesforce Customer Portal vs Bold360
AnswerDash350.47%Salesforce Customer Portal vs AnswerDash
AgentBot180.24%Salesforce Customer Portal vs AgentBot
Team Sales Agent160.21%Salesforce Customer Portal vs Team Sales Agent
Chatfuel100.13%Salesforce Customer Portal vs Chatfuel
BotEngine.ai90.12%Salesforce Customer Portal vs BotEngine.ai
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Customer Portal

The top three of Salesforce Customer Portal’s competitors in the Customer Self Service category are Ada Support with 26.64%, Helpjuice with 18.03%, Support Hero with 12.33% market share.

Salesforce Customer Portal vs Ada Support

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Salesforce Customer Portal vs Helpjuice

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Salesforce Customer Portal vs Support Hero

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Salesforce Customer Portal vs ServiceNow Request Management

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Salesforce Customer Portal vs Zendesk Answer Bot

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Salesforce Customer Portal vs inSided

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Salesforce Customer Portal vs MindTouch

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Salesforce Customer Portal vs HubSpot Service Hub

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Customers of Salesforce Customer Portal

Around the world in 2024, over 223 companies have started using Salesforce Customer Portal as Customer Self Service tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Alation500 - 999RockvilleMarylandUnited States
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Lummus Technology500 - 999BolingbrookIllinoisUnited States
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Slalom Consulting10,000+SeattleWashingtonUnited States
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Marathon Petroleum Corporation10,000+FindlayOhioUnited States
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Thomson Reuters Corporation10,000+TorontoOntarioCanada
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Danfoss A/S10,000+NordborgSouth DenmarkDenmark
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Goldman Sachs Group, Inc.10,000+New York CityNew YorkUnited States
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Baptist Health10,000+JacksonvilleTexasUnited States
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DNV GL10,000+LysakerRogalandNorway
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Telus Corporation10,000+VancouverBritish ColumbiaCanada
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Salesforce Customer Portal Customers by Products and Services

The top three products and services offering customers that use Salesforce Customer Portal for Customer Self Service are Risk Management (7), Consulting (7), Cybersecurity (6).

Customers

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Salesforce Customer Portal Customers by Employee Size

The majority of Salesforce Customer Portal's customers for the customer-self-service category fall in the company size of 10,000+ employees (64 companies), 1,000 - 4,999 employees (46 companies), 500 - 999 employees (28 companies).

Employee Size

Salesforce Customer Portal Customers by Geography

The top three geographies of Salesforce Customer Portal for customer-self-service are the United States with 156(75.00%), United Kingdom with 17(8.17%), Canada with 10(4.81%) customers respectively.

Customers

Employees of Salesforce Customer Portal

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Also see other Products/Services by Salesforce Customer Portal in:

Customer Self Service

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Customer Portal competitors?

Salesforce Customer Portal’s Top competitors in the customer-self-service category are Ada Support, Helpjuice, Support Hero. You can view a full list of Salesforce Customer Portal competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Customer Portal and 40,000 other technologies on the internet. You can also compare Salesforce Customer Portal and its feature with top competitors here : Salesforce Customer Portal vs Ada Support Salesforce Customer Portal vs Helpjuice Salesforce Customer Portal vs Support Hero.

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What is Salesforce Customer Portal customer distribution based on company size?

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What is Salesforce Customer Portal market share in the customer-self-service?

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What are the top countries that use Salesforce Customer Portal?

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What are the top industries that use Salesforce Customer Portal?

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