Question 1

What are the different markets in which
        LiveAgent and
        Oracle Teleservice compete against each other?

Accepted Answer

LiveAgent and
        Oracle Teleservice compete against each other in
        the Contact Center, Customer Experience, Helpdesk Tools, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        LiveAgent
        and Oracle Teleservice compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        LiveAgent has a
        0.58%
        market share in comparison to
        Oracle Teleservice’s
        0.01%.
        Since it has a better market share coverage,
        LiveAgent holds the
        7th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Oracle Teleservice holds the
        66th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Oracle Teleservice in the
        Contact Center segment?

Accepted Answer

LiveAgent has
        7,304 customers and
        Oracle Teleservice has
        79 customers in the
        Contact Center
        segment. LiveAgent has
        7225 more customers than
        Oracle Teleservice in this category.

Question 4

What are the countries in which
        LiveAgent and
        Oracle Teleservice has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Australia.
Oracle Teleservice has more customers in United States, India and Canada.

LiveAgent Vs Oracle Teleservice : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Oracle Teleservice

Comparing the market share of LiveAgent and Oracle Teleservice

Compare LiveAgent vs Oracle Teleservice customers by geography

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