Question 1

Who are the top Genesys PureCloud competitors?

Accepted Answer

Genesys PureCloud’s Top competitors in the customer-satisfaction category are 123FormBuilder, Tidio, LiveChat. You can view a full list of Genesys PureCloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys PureCloud and 40,000 other technologies on the internet. You can also compare Genesys PureCloud and its feature with top competitors here : Genesys PureCloud vs 123FormBuilder Genesys PureCloud vs Tidio Genesys PureCloud vs LiveChat.

Question 2

What is Genesys PureCloud customer distribution based on
            company size?

Accepted Answer

The majority of Genesys PureCloud’s customers for the customer-satisfaction category fall in the company size of 100 - 249 employees (470 companies). You can view a distribution chart of Genesys PureCloud customers by company size here.

Question 3

What is Genesys PureCloud market share in the
            customer-satisfaction?

Accepted Answer

Genesys PureCloud has market share of
            1.09%
            in customer-satisfaction market.
            Genesys PureCloud competes
            with 67 competitor tools in
            customer-satisfaction category. The top alternatives for
            Genesys PureCloud customer-satisfaction tool are
            123FormBuilder with
                25.83%, Tidio with
                19.69%, LiveChat with
                12.00% market share.

Question 4

What are the top countries that use Genesys PureCloud?

Accepted Answer

Around the world in 2024, over
            2,956 companies
            have started using Genesys PureCloud as
            customer-satisfaction tool. Companies using
            Genesys PureCloud for customer-satisfaction are majorly
            from United States with
            1,320 customers.
            53.64% of Genesys PureCloud
            customers are from the United States. Other top countries
            using Genesys PureCloud are
            Australia and United Kingdom with 364(14.79%) and 328(13.33%) customers respectively.

Question 5

What are the top industries that use Genesys PureCloud?

Accepted Answer

Top industries that use Genesys PureCloud for
            customer-satisfaction are Cloud Services (51), Insurance (45), Asset Management (44).

Technology	Domains	Market Share (Est.)	Versus page
123FormBuilder	72317	25.83%	Genesys PureCloud vs 123FormBuilder
Tidio	55126	19.69%	Genesys PureCloud vs Tidio
LiveChat	33585	12.00%	Genesys PureCloud vs LiveChat
Qualtrics	29136	10.41%	Genesys PureCloud vs Qualtrics
Podium	27095	9.68%	Genesys PureCloud vs Podium
Yotpo	23308	8.33%	Genesys PureCloud vs Yotpo
Canny	10767	3.85%	Genesys PureCloud vs Canny
Survicate	3690	1.32%	Genesys PureCloud vs Survicate
UserVoice	3624	1.29%	Genesys PureCloud vs UserVoice
Broadly	3176	1.13%	Genesys PureCloud vs Broadly
NiceJob	2428	0.87%	Genesys PureCloud vs NiceJob
SatisMeter	1660	0.59%	Genesys PureCloud vs SatisMeter
Wootric	1300	0.46%	Genesys PureCloud vs Wootric
ClickDesk	1295	0.46%	Genesys PureCloud vs ClickDesk
Gainsight	1288	0.46%	Genesys PureCloud vs Gainsight
Grade.us	1154	0.41%	Genesys PureCloud vs Grade.us
Get Satisfaction	883	0.32%	Genesys PureCloud vs Get Satisfaction
Lithium	689	0.25%	Genesys PureCloud vs Lithium
AskNicely	541	0.19%	Genesys PureCloud vs AskNicely
xSellco Helpdesk	455	0.16%	Genesys PureCloud vs xSellco Helpdesk

Customers	Employee Range	City	Region	Country
BMW Of North America, LLC	10,000+	Washington, D.C.	Washington, D.C.	United States
HelloFresh	10,000+	Berlin	Berlin	Germany
Advocate Health Care	10,000+	Rockford	Illinois	United States
PCCW Ltd	10,000+	Hong Kong	Hong Kong SAR	People's Republic of China
AdaptHealth	10,000+	Warner Robins	Georgia	United States
Deutsche Bank	10,000+	Frankfurt am Main	Hesse	Germany
AES Brasil	10,000+	Bauru	Sao Paulo	Brazil
Finning International Inc	10,000+	Vancouver	British Columbia	Canada
Tupperware Brands	10,000+	Lihue	Hawaii	United States
Sun International Management Limited	10,000+	Johannesburg	Gauteng	South Africa

Genesys PureCloud

Market Share of Genesys PureCloud

3061

1.09%

#11

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Top Competitors and Alternatives of Genesys PureCloud

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