Question 1

What are the different markets in which
        SAP CRM and
        SAP Interaction Center compete against each other?

Accepted Answer

SAP CRM and
        SAP Interaction Center compete against each other in
        the CRM Platforms.

Question 2

How does the market share of
        SAP CRM
        and SAP Interaction Center compare in the
        CRM Platforms market?

Accepted Answer

In the CRM Platforms market,
        SAP CRM has a
        3.40%
        market share in comparison to
        SAP Interaction Center’s
        0.13%.
        Since it has a better market share coverage,
        SAP CRM holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the CRM Platforms category, while
        SAP Interaction Center holds the
        44th spot.

Question 3

How many customers are acquired by
        SAP CRM and
        SAP Interaction Center in the
        CRM Platforms segment?

Accepted Answer

SAP CRM has
        19,958 customers and
        SAP Interaction Center has
        761 customers in the
        CRM Platforms
        segment. SAP CRM has
        19197 more customers than
        SAP Interaction Center in this category.

Question 4

What are the countries in which
        SAP CRM and
        SAP Interaction Center has more customers?

Accepted Answer

SAP CRM has more customers in United States, India and Germany.
SAP Interaction Center has more customers in United States, Germany and United Kingdom.

SAP CRM Vs SAP Interaction Center : In-Depth Comparison

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Comparing the customer bases of SAP CRM and SAP Interaction Center

Comparing the market share of SAP CRM and SAP Interaction Center

Compare SAP CRM vs SAP Interaction Center customers by geography

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