Question 1

What are the different markets in which
        Genesys PureCloud and
        VanillaSoft compete against each other?

Accepted Answer

Genesys PureCloud and
        VanillaSoft compete against each other in
        the Auto Dialer, Contact Center, Predictive Dialer, Communication, Customer Engagement.

Question 2

How does the market share of
        Genesys PureCloud
        and VanillaSoft compare in the
        Auto Dialer market?

Accepted Answer

In the Auto Dialer market,
        Genesys PureCloud has a
        9.05%
        market share in comparison to
        VanillaSoft’s
        0.23%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Auto Dialer category, while
        VanillaSoft holds the
        5th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        VanillaSoft in the
        Auto Dialer segment?

Accepted Answer

Genesys PureCloud has
        4,533 customers and
        VanillaSoft has
        114 customers in the
        Auto Dialer
        segment. Genesys PureCloud has
        4419 more customers than
        VanillaSoft in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        VanillaSoft has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, Australia and Germany.
VanillaSoft has more customers in United States, Canada and United Kingdom.

Genesys PureCloud Vs VanillaSoft : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and VanillaSoft

Comparing the market share of Genesys PureCloud and VanillaSoft

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