Question 1

What are the different markets in which
        Zendesk Support and
        Sentiment compete against each other?

Accepted Answer

Zendesk Support and
        Sentiment compete against each other in
        the Social Customer Support, Help Desk And Ticketing, Social Media Management, Social Media Monitoring.

Question 2

How does the market share of
        Zendesk Support
        and Sentiment compare in the
        Social Customer Support market?

Accepted Answer

In the Social Customer Support market,
        Zendesk Support has a
        19.33%
        market share in comparison to
        Sentiment’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk Support holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Social Customer Support category, while
        Sentiment holds the
        26th spot.

Question 3

How many customers are acquired by
        Zendesk Support and
        Sentiment in the
        Social Customer Support segment?

Accepted Answer

Zendesk Support has
        4,273 customers and
        Sentiment has
        1 customers in the
        Social Customer Support
        segment. Zendesk Support has
        4272 more customers than
        Sentiment in this category.

Question 4

What are the countries in which
        Zendesk Support and
        Sentiment has more customers?

Accepted Answer

Zendesk Support has more customers in United States, United Kingdom and Canada.
Sentiment has more customers in and United Kingdom.

Zendesk Support Vs Sentiment : In-Depth Comparison

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Comparing the customer bases of Zendesk Support and Sentiment

Comparing the market share of Zendesk Support and Sentiment

Compare Zendesk Support vs Sentiment customers by geography

Customer Movements for this month

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