Question 1

What are the different markets in which
        Sparkcentral and
        Modern compete against each other?

Accepted Answer

Sparkcentral and
        Modern compete against each other in
        the Social Customer Support, Mobile Customer Support, Social Media Management.

Question 2

How does the market share of
        Sparkcentral
        and Modern compare in the
        Social Customer Support market?

Accepted Answer

In the Social Customer Support market,
        Sparkcentral has a
        0.35%
        market share in comparison to
        Modern’s
        0.28%.
        Since it has a better market share coverage,
        Sparkcentral holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Social Customer Support category, while
        Modern holds the
        5th spot.

Question 3

How many customers are acquired by
        Sparkcentral and
        Modern in the
        Social Customer Support segment?

Accepted Answer

Sparkcentral has
        71 customers and
        Modern has
        57 customers in the
        Social Customer Support
        segment. Sparkcentral has
        14 more customers than
        Modern in this category.

Question 4

What are the countries in which
        Sparkcentral and
        Modern has more customers?

Accepted Answer

Sparkcentral has more customers in United States, Belgium and Canada.
Modern has more customers in Malaysia, United States and Canada.

Sparkcentral Vs Modern : In-Depth Comparison

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Comparing the customer bases of Sparkcentral and Modern

Comparing the market share of Sparkcentral and Modern

Compare Sparkcentral vs Modern customers by geography

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