Question 1

What are the different markets in which
        Swat.io and
        Cisco SocialMiner compete against each other?

Accepted Answer

Swat.io and
        Cisco SocialMiner compete against each other in
        the Social Customer Support, Community Management, Social Media Management.

Question 2

How does the market share of
        Swat.io
        and Cisco SocialMiner compare in the
        Social Customer Support market?

Accepted Answer

In the Social Customer Support market,
        Swat.io has a
        0.14%
        market share in comparison to
        Cisco SocialMiner’s
        0.10%.
        Since it has a better market share coverage,
        Swat.io holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Social Customer Support category, while
        Cisco SocialMiner holds the
        13th spot.

Question 3

How many customers are acquired by
        Swat.io and
        Cisco SocialMiner in the
        Social Customer Support segment?

Accepted Answer

Swat.io has
        30 customers and
        Cisco SocialMiner has
        22 customers in the
        Social Customer Support
        segment. Swat.io has
        8 more customers than
        Cisco SocialMiner in this category.

Question 4

What are the countries in which
        Swat.io and
        Cisco SocialMiner has more customers?

Accepted Answer

Swat.io has more customers in Austria, Germany and Switzerland.
Cisco SocialMiner has more customers in United States, Brazil and Canada.

Swat.io Vs Cisco SocialMiner : In-Depth Comparison

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Comparing the customer bases of Swat.io and Cisco SocialMiner

Comparing the market share of Swat.io and Cisco SocialMiner

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