Question 1

What are the different markets in which
        Zendesk Support and
        Brand24 compete against each other?

Accepted Answer

Zendesk Support and
        Brand24 compete against each other in
        the Social Customer Support, Analytics, Brand Management, Help Desk And Ticketing, Influencer Marketing.

Question 2

How does the market share of
        Zendesk Support
        and Brand24 compare in the
        Social Customer Support market?

Accepted Answer

In the Social Customer Support market,
        Zendesk Support has a
        19.33%
        market share in comparison to
        Brand24’s
        1.15%.
        Since it has a better market share coverage,
        Zendesk Support holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Social Customer Support category, while
        Brand24 holds the
        3rd spot.

Question 3

How many customers are acquired by
        Zendesk Support and
        Brand24 in the
        Social Customer Support segment?

Accepted Answer

Zendesk Support has
        4,273 customers and
        Brand24 has
        255 customers in the
        Social Customer Support
        segment. Zendesk Support has
        4018 more customers than
        Brand24 in this category.

Question 4

What are the countries in which
        Zendesk Support and
        Brand24 has more customers?

Accepted Answer

Zendesk Support has more customers in United States, United Kingdom and Canada.
Brand24 has more customers in Poland, United States and United Kingdom.

Zendesk Support Vs Brand24 : In-Depth Comparison

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Comparing the customer bases of Zendesk Support and Brand24

Comparing the market share of Zendesk Support and Brand24

Compare Zendesk Support vs Brand24 customers by geography

Customer Movements for this month

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