Question 1

What are the different markets in which
        Salesforce CRM and
        LiveAgent compete against each other?

Accepted Answer

Salesforce CRM and
        LiveAgent compete against each other in
        the Sales Management, CRM Platforms, Contact Center, Contact Management, Customer Experience.

Question 2

How does the market share of
        Salesforce CRM
        and LiveAgent compare in the
        Sales Management market?

Accepted Answer

In the Sales Management market,
        Salesforce CRM has a
        22.52%
        market share in comparison to
        LiveAgent’s
        1.17%.
        Since it has a better market share coverage,
        Salesforce CRM holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Sales Management category, while
        LiveAgent holds the
        16th spot.

Question 3

How many customers are acquired by
        Salesforce CRM and
        LiveAgent in the
        Sales Management segment?

Accepted Answer

Salesforce CRM has
        145,732 customers and
        LiveAgent has
        7,556 customers in the
        Sales Management
        segment. Salesforce CRM has
        138176 more customers than
        LiveAgent in this category.

Question 4

What are the countries in which
        Salesforce CRM and
        LiveAgent has more customers?

Accepted Answer

Salesforce CRM has more customers in United States, United Kingdom and India.
LiveAgent has more customers in United States, United Kingdom and Australia.

Salesforce CRM Vs LiveAgent : In-Depth Comparison

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Comparing the customer bases of Salesforce CRM and LiveAgent

Comparing the market share of Salesforce CRM and LiveAgent

Compare Salesforce CRM vs LiveAgent customers by geography

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