Question 1

What are the different markets in which
        LiveAgent and
        Act! compete against each other?

Accepted Answer

LiveAgent and
        Act! compete against each other in
        the Sales Management, Contact Center, Contact Management, Customer Experience, Helpdesk Tools.

Question 2

How does the market share of
        LiveAgent
        and Act! compare in the
        Sales Management market?

Accepted Answer

In the Sales Management market,
        LiveAgent has a
        1.21%
        market share in comparison to
        Act!’s
        0.18%.
        Since it has a better market share coverage,
        LiveAgent holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Sales Management category, while
        Act! holds the
        45th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Act! in the
        Sales Management segment?

Accepted Answer

LiveAgent has
        7,345 customers and
        Act! has
        1,067 customers in the
        Sales Management
        segment. LiveAgent has
        6278 more customers than
        Act! in this category.

Question 4

What are the countries in which
        LiveAgent and
        Act! has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Australia.
Act! has more customers in United States, United Kingdom and Australia.

LiveAgent Vs Act! : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Act!

Comparing the market share of LiveAgent and Act!

Compare LiveAgent vs Act! customers by geography

Customer Movements for this month

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