Question 1

What are the different markets in which
        contactSPACE and
        Ytel Platform compete against each other?

Accepted Answer

contactSPACE and
        Ytel Platform compete against each other in
        the Contact Center, Interactive Voice Response (IVR), Predictive Dialer, Applicant Tracking, Application Development.

Question 2

How does the market share of
        contactSPACE
        and Ytel Platform compare in the
        Predictive Dialer market?

Accepted Answer

In the Predictive Dialer market,
        contactSPACE has a
        0.15%
        market share in comparison to
        Ytel Platform’s
        0.08%.
        Since it has a better market share coverage,
        contactSPACE holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Predictive Dialer category, while
        Ytel Platform holds the
        20th spot.

Question 3

How many customers are acquired by
        contactSPACE and
        Ytel Platform in the
        Predictive Dialer segment?

Accepted Answer

contactSPACE has
        18 customers and
        Ytel Platform has
        10 customers in the
        Predictive Dialer
        segment. contactSPACE has
        8 more customers than
        Ytel Platform in this category.

Question 4

What are the countries in which
        contactSPACE and
        Ytel Platform has more customers?

Accepted Answer

contactSPACE has more customers in United States, Australia and India.
Ytel Platform has more customers in United States and Canada.

contactSPACE Vs Ytel Platform : In-Depth Comparison

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Comparing the customer bases of contactSPACE and Ytel Platform

Comparing the market share of contactSPACE and Ytel Platform

Compare contactSPACE vs Ytel Platform customers by geography

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