Question 1

What are the different markets in which
        Sparkcentral and
        KeyReply compete against each other?

Accepted Answer

Sparkcentral and
        KeyReply compete against each other in
        the Mobile Customer Support, Live Chat, Social Customer Support.

Question 2

How does the market share of
        Sparkcentral
        and KeyReply compare in the
        Mobile Customer Support market?

Accepted Answer

In the Mobile Customer Support market,
        Sparkcentral has a
        2.80%
        market share in comparison to
        KeyReply’s
        1.38%.
        Since it has a better market share coverage,
        Sparkcentral holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Mobile Customer Support category, while
        KeyReply holds the
        6th spot.

Question 3

How many customers are acquired by
        Sparkcentral and
        KeyReply in the
        Mobile Customer Support segment?

Accepted Answer

Sparkcentral has
        79 customers and
        KeyReply has
        39 customers in the
        Mobile Customer Support
        segment. Sparkcentral has
        40 more customers than
        KeyReply in this category.

Question 4

What are the countries in which
        Sparkcentral and
        KeyReply has more customers?

Accepted Answer

Sparkcentral has more customers in United States, Belgium and Canada.
KeyReply has more customers in Singapore, Indonesia and Malaysia.

Sparkcentral Vs KeyReply : In-Depth Comparison

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Comparing the customer bases of Sparkcentral and KeyReply

Comparing the market share of Sparkcentral and KeyReply

Compare Sparkcentral vs KeyReply customers by geography

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