Question 1

What are the different markets in which
        Smartsupp Live Chat and
        Freshchat compete against each other?

Accepted Answer

Smartsupp Live Chat and
        Freshchat compete against each other in
        the Instant Messaging And Chat, Live Chat, Screen Sharing.

Question 2

How does the market share of
        Smartsupp Live Chat
        and Freshchat compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Smartsupp Live Chat has a
        2.21%
        market share in comparison to
        Freshchat’s
        1.67%.
        Since it has a better market share coverage,
        Smartsupp Live Chat holds the
        10th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        Freshchat holds the
        14th spot.

Question 3

How many customers are acquired by
        Smartsupp Live Chat and
        Freshchat in the
        Live Chat segment?

Accepted Answer

Smartsupp Live Chat has
        14,690 customers and
        Freshchat has
        11,054 customers in the
        Live Chat
        segment. Smartsupp Live Chat has
        3636 more customers than
        Freshchat in this category.

Question 4

What are the countries in which
        Smartsupp Live Chat and
        Freshchat has more customers?

Accepted Answer

Smartsupp Live Chat has more customers in Czech Republic, Poland and Italy.
Freshchat has more customers in United States, United Kingdom and India.

Smartsupp Live Chat Vs Freshchat : In-Depth Comparison

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Comparing the customer bases of Smartsupp Live Chat and Freshchat

Comparing the market share of Smartsupp Live Chat and Freshchat

Compare Smartsupp Live Chat vs Freshchat customers by geography

Customer Movements for this month

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