Question 1

What are the different markets in which
        Olark and
        Salesforce Live Agent compete against each other?

Accepted Answer

Olark and
        Salesforce Live Agent compete against each other in
        the Live Chat.

Question 2

How does the market share of
        Olark
        and Salesforce Live Agent compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Olark has a
        1.47%
        market share in comparison to
        Salesforce Live Agent’s
        0.91%.
        Since it has a better market share coverage,
        Olark holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        Salesforce Live Agent holds the
        17th spot.

Question 3

How many customers are acquired by
        Olark and
        Salesforce Live Agent in the
        Live Chat segment?

Accepted Answer

Olark has
        11,337 customers and
        Salesforce Live Agent has
        7,037 customers in the
        Live Chat
        segment. Olark has
        4300 more customers than
        Salesforce Live Agent in this category.

Question 4

What are the countries in which
        Olark and
        Salesforce Live Agent has more customers?

Accepted Answer

Olark has more customers in United States, United Kingdom and Brazil.
Salesforce Live Agent has more customers in United States, United Kingdom and Belgium.

Olark Vs Salesforce Live Agent : In-Depth Comparison

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Comparing the customer bases of Olark and Salesforce Live Agent

Comparing the market share of Olark and Salesforce Live Agent

Compare Olark vs Salesforce Live Agent customers by geography

Customer Movements for this month

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