Question 1

What are the different markets in which
        Salesforce Live Agent and
        NGChat compete against each other?

Accepted Answer

Salesforce Live Agent and
        NGChat compete against each other in
        the Live Chat.

Question 2

How does the market share of
        Salesforce Live Agent
        and NGChat compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Salesforce Live Agent has a
        0.90%
        market share in comparison to
        NGChat’s
        0.07%.
        Since it has a better market share coverage,
        Salesforce Live Agent holds the
        17th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        NGChat holds the
        64th spot.

Question 3

How many customers are acquired by
        Salesforce Live Agent and
        NGChat in the
        Live Chat segment?

Accepted Answer

Salesforce Live Agent has
        7,366 customers and
        NGChat has
        550 customers in the
        Live Chat
        segment. Salesforce Live Agent has
        6816 more customers than
        NGChat in this category.

Question 4

What are the countries in which
        Salesforce Live Agent and
        NGChat has more customers?

Accepted Answer

Salesforce Live Agent has more customers in United States, United Kingdom and Germany.
NGChat has more customers in United States, People's Republic of China and Canada.

Salesforce Live Agent Vs NGChat : In-Depth Comparison

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Comparing the customer bases of Salesforce Live Agent and NGChat

Comparing the market share of Salesforce Live Agent and NGChat

Compare Salesforce Live Agent vs NGChat customers by geography

Customer Movements for this month

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