Question 1

What are the different markets in which
        Intercom and
        Salesforce Live Agent compete against each other?

Accepted Answer

Intercom and
        Salesforce Live Agent compete against each other in
        the Live Chat, Communication, Customer Engagement, Customer Experience, Instant Messaging And Chat.

Question 2

How does the market share of
        Intercom
        and Salesforce Live Agent compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Intercom has a
        10.74%
        market share in comparison to
        Salesforce Live Agent’s
        1.62%.
        Since it has a better market share coverage,
        Intercom holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        Salesforce Live Agent holds the
        15th spot.

Question 3

How many customers are acquired by
        Intercom and
        Salesforce Live Agent in the
        Live Chat segment?

Accepted Answer

Intercom has
        71,127 customers and
        Salesforce Live Agent has
        10,725 customers in the
        Live Chat
        segment. Intercom has
        60402 more customers than
        Salesforce Live Agent in this category.

Question 4

What are the countries in which
        Intercom and
        Salesforce Live Agent has more customers?

Accepted Answer

Intercom has more customers in United States, United Kingdom and Canada.
Salesforce Live Agent has more customers in United States, United Kingdom and Australia.

Intercom Vs Salesforce Live Agent : In-Depth Comparison

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Comparing the customer bases of Intercom and Salesforce Live Agent

Comparing the market share of Intercom and Salesforce Live Agent

Compare Intercom vs Salesforce Live Agent customers by geography

Customer Movements for this month

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