Question 1

What are the different markets in which
        Salesforce Live Agent and
        CoMagic compete against each other?

Accepted Answer

Salesforce Live Agent and
        CoMagic compete against each other in
        the Live Chat, Cloud Business Telephony.

Question 2

How does the market share of
        Salesforce Live Agent
        and CoMagic compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Salesforce Live Agent has a
        1.65%
        market share in comparison to
        CoMagic’s
        0.01%.
        Since it has a better market share coverage,
        Salesforce Live Agent holds the
        15th
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        CoMagic holds the
        123rd spot.

Question 3

How many customers are acquired by
        Salesforce Live Agent and
        CoMagic in the
        Live Chat segment?

Accepted Answer

Salesforce Live Agent has
        10,917 customers and
        CoMagic has
        58 customers in the
        Live Chat
        segment. Salesforce Live Agent has
        10859 more customers than
        CoMagic in this category.

Question 4

What are the countries in which
        Salesforce Live Agent and
        CoMagic has more customers?

Accepted Answer

Salesforce Live Agent has more customers in United States, United Kingdom and Australia.
CoMagic has more customers in United States, United Kingdom and United Arab Emirates.

Salesforce Live Agent Vs CoMagic : In-Depth Comparison

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Comparing the customer bases of Salesforce Live Agent and CoMagic

Comparing the market share of Salesforce Live Agent and CoMagic

Compare Salesforce Live Agent vs CoMagic customers by geography

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