Question 1

What are the different markets in which
        Freshworks and
        Zoho Desk compete against each other?

Accepted Answer

Freshworks and
        Zoho Desk compete against each other in
        the Contact Center, Customer Experience, Knowledge Management, Customer Engagement, Customer Support Services.

Question 2

How does the market share of
        Freshworks
        and Zoho Desk compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Freshworks has a
        2.54%
        market share in comparison to
        Zoho Desk’s
        0.39%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        Zoho Desk holds the
        12th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Zoho Desk in the
        Knowledge Management segment?

Accepted Answer

Freshworks has
        34,777 customers and
        Zoho Desk has
        5,384 customers in the
        Knowledge Management
        segment. Freshworks has
        29393 more customers than
        Zoho Desk in this category.

Question 4

What are the countries in which
        Freshworks and
        Zoho Desk has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Zoho Desk has more customers in United States, India and Australia.

Freshworks Vs Zoho Desk : In-Depth Comparison

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Comparing the customer bases of Freshworks and Zoho Desk

Comparing the market share of Freshworks and Zoho Desk

Compare Freshworks vs Zoho Desk customers by geography

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