Question 1

What are the different markets in which
        Zendesk and
        UserVoice compete against each other?

Accepted Answer

Zendesk and
        UserVoice compete against each other in
        the Knowledge Management, Contact Center, Customer Engagement, Customer Experience, Customer Feedback Tools.

Question 2

How does the market share of
        Zendesk
        and UserVoice compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Zendesk has a
        12.44%
        market share in comparison to
        UserVoice’s
        0.28%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        UserVoice holds the
        15th spot.

Question 3

How many customers are acquired by
        Zendesk and
        UserVoice in the
        Knowledge Management segment?

Accepted Answer

Zendesk has
        166,487 customers and
        UserVoice has
        3,796 customers in the
        Knowledge Management
        segment. Zendesk has
        162691 more customers than
        UserVoice in this category.

Question 4

What are the countries in which
        Zendesk and
        UserVoice has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
UserVoice has more customers in United States, United Kingdom and Canada.

Zendesk Vs UserVoice : In-Depth Comparison

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Comparing the customer bases of Zendesk and UserVoice

Comparing the market share of Zendesk and UserVoice

Compare Zendesk vs UserVoice customers by geography

Customer Movements for this month

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