Zendesk

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Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productiv...ity, and increase customer satisfaction. Read more

Top Competitors and Alternatives of Zendesk

The top three of Zendesk’s competitors in the Knowledge Management category are Wix with 63.69%, Quip with 4.57%, Atlassian Confluence with 3.50% market share.

    Top Competitors and Alternatives of Zendesk

    The top three of Zendesk’s competitors in the Knowledge Management category are Wix with 63.69%, Quip with 4.57%, Atlassian Confluence with 3.50% market share.

    Customers of Zendesk

    Around the world in 2023, over 121872 companies have started using Zendesk as Knowledge Management tool.

    Customers Employee Range City Region Country Social Links
    JB Hi-Fi 10,000+ Chadstone Victoria Australia
    Emory University 10,000+ Atlanta Georgia United States
    Columbia University 10,000+ New York City New York United States
    Barnes & Noble 10,000+ New York City New York United States
    City Of Seattle 10,000+ Seattle Washington United States
    Rakuten Kobo 10,000+ Toronto Ontario Canada
    First American Financial Corporation 10,000+ Santa Ana California United States
    Paytm 10,000+ Noida Uttar Pradesh India
    Dassault Systemes SA 10,000+ Velizy-villacoublay Ile-de-france France
    Banco Santander SA 10,000+ Boadilla Del Monte Madrid Spain

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    Zendesk Customers by Industry

    The three top industries that use Zendesk for Knowledge Management are Marketing (2424), Technology (2091), E-Commerce (1819).

    Zendesk Customers by Employee Size

    The majority of Zendesk’s customers for the knowledge-management category fall in the company size of 0 - 9 employees (62166 companies), 20 - 49 employees (46705 companies), 100 - 249 employees (20694 companies).

    Zendesk Customers by Geography

    The top three geographies of Zendesk for knowledge-management are the United States with 78430(41.81%), United Kingdom with 16769(8.94%), India with 7465(3.98%) customers respectively.

    Employees of Zendesk

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    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Zendesk competitors?

    Zendesk’s Top competitors in the knowledge-management category are Wix, Quip, Atlassian Confluence. You can view a full list of Zendesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Zendesk and 40,000 other technologies on the internet.You can also compare Zendesk and its feature with top competitors here : Zendesk vs Wix Zendesk vs Quip Zendesk vs Atlassian Confluence .

    What is Zendesk customer distribution based on company size?

    The majority of Zendesk’s customers for the knowledge-management category fall in the company size of 0 - 9 employees (62166 companies), 20 - 49 employees (46705 companies), 100 - 249 employees (20694 companies). You can view a distribution chart of Zendesk customers by company size here.

    What is Zendesk market share in the knowledge-management?

    Zendesk has market share of 15.06% in knowledge-management market. Zendesk competes with 133 competitor tools in knowledge-management category. The top alternatives for Zendesk knowledge-management tool are Wix with 63.69%, Quip with 4.57%, Atlassian Confluence with 3.50% market share.

    What are the top industries that use Zendesk?

    Top industries that use Zendesk for knowledge-management are Marketing (2424), Technology (2091), E-Commerce (1819).

    What are the top countries that use Zendesk?

    Around the world in 2023, over 121872 companies have started using Zendesk as knowledge-management tool. Companies using Zendesk for knowledge-management are majorly from United States with 78430 customers. 41.81% of Zendesk customers are from the United States. Other top countries using Zendesk are United Kingdom and India with 16769(8.94%) and 7465(3.98%) customers respectively.

    Justine Lyon
    Justine Lyon
    Senior VP of Sales, Ally
    At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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