Question 1

What are the different markets in which
        LiveAgent and
        SkyPrep compete against each other?

Accepted Answer

LiveAgent and
        SkyPrep compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        LiveAgent
        and SkyPrep compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        LiveAgent has a
        0.55%
        market share in comparison to
        SkyPrep’s
        0.23%.
        Since it has a better market share coverage,
        LiveAgent holds the
        10th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        SkyPrep holds the
        16th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        SkyPrep in the
        Knowledge Management segment?

Accepted Answer

LiveAgent has
        7,556 customers and
        SkyPrep has
        3,197 customers in the
        Knowledge Management
        segment. LiveAgent has
        4359 more customers than
        SkyPrep in this category.

Question 4

What are the countries in which
        LiveAgent and
        SkyPrep has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Australia.
SkyPrep has more customers in United States, United Kingdom and Canada.

LiveAgent Vs SkyPrep : In-Depth Comparison

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Comparing the customer bases of LiveAgent and SkyPrep

Comparing the market share of LiveAgent and SkyPrep

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