Question 1

What are the different markets in which
        Freshworks and
        UserVoice compete against each other?

Accepted Answer

Freshworks and
        UserVoice compete against each other in
        the Knowledge Management, Contact Center, Customer Engagement, Customer Experience, Customer Feedback Tools.

Question 2

How does the market share of
        Freshworks
        and UserVoice compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Freshworks has a
        2.54%
        market share in comparison to
        UserVoice’s
        0.28%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        UserVoice holds the
        15th spot.

Question 3

How many customers are acquired by
        Freshworks and
        UserVoice in the
        Knowledge Management segment?

Accepted Answer

Freshworks has
        34,777 customers and
        UserVoice has
        3,847 customers in the
        Knowledge Management
        segment. Freshworks has
        30930 more customers than
        UserVoice in this category.

Question 4

What are the countries in which
        Freshworks and
        UserVoice has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
UserVoice has more customers in United States, United Kingdom and Canada.

Freshworks Vs UserVoice : In-Depth Comparison

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Comparing the customer bases of Freshworks and UserVoice

Comparing the market share of Freshworks and UserVoice

Compare Freshworks vs UserVoice customers by geography

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