Question 1

What are the different markets in which
        Freshworks and
        IdeaScale compete against each other?

Accepted Answer

Freshworks and
        IdeaScale compete against each other in
        the Knowledge Management, Project Collaboration, Contact Center, Customer Experience, Customer Support Services.

Question 2

How does the market share of
        Freshworks
        and IdeaScale compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Freshworks has a
        2.54%
        market share in comparison to
        IdeaScale’s
        0.05%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        IdeaScale holds the
        26th spot.

Question 3

How many customers are acquired by
        Freshworks and
        IdeaScale in the
        Knowledge Management segment?

Accepted Answer

Freshworks has
        34,777 customers and
        IdeaScale has
        734 customers in the
        Knowledge Management
        segment. Freshworks has
        34043 more customers than
        IdeaScale in this category.

Question 4

What are the countries in which
        Freshworks and
        IdeaScale has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
IdeaScale has more customers in United States, United Kingdom and Canada.

Freshworks Vs IdeaScale : In-Depth Comparison

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Comparing the customer bases of Freshworks and IdeaScale

Comparing the market share of Freshworks and IdeaScale

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