Question 1

What are the different markets in which
        Freshworks and
        Bitrix24 compete against each other?

Accepted Answer

Freshworks and
        Bitrix24 compete against each other in
        the Contact Center, Knowledge Management, Project Collaboration, Business Phone Systems, Communication.

Question 2

How does the market share of
        Freshworks
        and Bitrix24 compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Freshworks has a
        2.54%
        market share in comparison to
        Bitrix24’s
        1.53%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        Bitrix24 holds the
        6th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Bitrix24 in the
        Knowledge Management segment?

Accepted Answer

Freshworks has
        34,777 customers and
        Bitrix24 has
        20,995 customers in the
        Knowledge Management
        segment. Freshworks has
        13782 more customers than
        Bitrix24 in this category.

Question 4

What are the countries in which
        Freshworks and
        Bitrix24 has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Bitrix24 has more customers in United States, Brazil and Ukraine.

Freshworks Vs Bitrix24 : In-Depth Comparison

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Comparing the customer bases of Freshworks and Bitrix24

Comparing the market share of Freshworks and Bitrix24

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