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Freshworks

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Intuitive, feature-rich, affordable customer support software

Knowledge Management
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Market Share of Freshworks

Current Customer(s)

35553

Market Share (Est.)

2.07%

Ranking

#5

Top Competitors and Alternatives of Freshworks

The top three of Freshworks’s competitors in the Knowledge Management category are Wix with 71.48%, Zendesk with 9.92%, Quip with 4.61% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix122912371.48%Freshworks vs Wix
Zendesk1706379.92%Freshworks vs Zendesk
Quip793434.61%Freshworks vs Quip
Atlassian Confluence503722.93%Freshworks vs Atlassian Confluence
Liberty226521.32%Freshworks vs Liberty
monday.com220931.28%Freshworks vs monday.com
TalentLMS186681.09%Freshworks vs TalentLMS
Salesforce Service Cloud117090.68%Freshworks vs Salesforce Service Cloud
Bitrix2485950.50%Freshworks vs Bitrix24
Yammer74410.43%Freshworks vs Yammer
LiveAgent69180.40%Freshworks vs LiveAgent
Zoho Desk60450.35%Freshworks vs Zoho Desk
Gitbook59330.35%Freshworks vs Gitbook
SkyPrep57800.34%Freshworks vs SkyPrep
Re:amaze56790.33%Freshworks vs Re:amaze
MangoApps40420.24%Freshworks vs MangoApps
Jive36420.21%Freshworks vs Jive
Litmos LMS32270.19%Freshworks vs Litmos LMS
UserVoice31400.18%Freshworks vs UserVoice
Flowlu20510.12%Freshworks vs Flowlu
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Popular Comparisons

Top Competitors and Alternatives of Freshworks

The top three of Freshworks’s competitors in the Knowledge Management category are Wix with 71.48%, Zendesk with 9.92%, Quip with 4.61% market share.

Freshworks vs Wix

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Freshworks vs Zendesk

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Freshworks vs Quip

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Freshworks vs Atlassian Confluence

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Freshworks vs Liberty

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Freshworks vs monday.com

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Freshworks vs TalentLMS

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Freshworks vs Salesforce Service Cloud

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Customers of Freshworks

Around the world in 2025, over 35553 companies have started using Freshworks as Knowledge Management tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Kent State University10,000+KentOhioUnited States
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Salesforce10,000+San FranciscoCaliforniaUnited States
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Royal Caribbean Group10,000+MiamiFloridaUnited States
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LinkedIn10,000+SunnyvaleCaliforniaUnited States
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Koncert10,000+SalemNew HampshireUnited States
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Barts Health NHS Trust10,000+LondonEnglandUnited Kingdom
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Cool Company10,000+StockholmStockholmSweden
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Shawmut Services10,000+BostonMassachusettsUnited States
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Stanley Black & Decker, Inc.10,000+New BritainConnecticutUnited States
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HDFC Life10,000+MumbaiMaharashtraIndia
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Freshworks Customers by Products and Services

The top three products and services offering customers that use Freshworks for Knowledge Management are Marketing (350), Technology (344), Software (343).

Customers

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Freshworks Customers by Employee Size

The majority of Freshworks's customers for the knowledge-management category fall in the company size of 0 - 9 employees (11954 companies), 20 - 49 employees (9803 companies), 100 - 249 employees (5829 companies).

Employee Size

Freshworks Customers by Geography

The top three geographies of Freshworks for knowledge-management are the United States with 13074(47.32%), United Kingdom with 3616(13.09%), India with 2679(9.70%) customers respectively.

Customers

Employees of Freshworks

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Also see other Products/Services by Freshworks in:

Contact Center
Business Phone Systems
Customer Experience
Knowledge Management
Project Collaboration

FAQ

Find answers to the most often asked questions by users.

Who are the top Freshworks competitors?

Freshworks’s Top competitors in the knowledge-management category are Wix, Zendesk, Quip. You can view a full list of Freshworks competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshworks and 40,000 other technologies on the internet. You can also compare Freshworks and its feature with top competitors here : Freshworks vs Wix Freshworks vs Zendesk Freshworks vs Quip.

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What is Freshworks customer distribution based on company size?

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What is Freshworks market share in the knowledge-management?

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What are the top countries that use Freshworks?

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What are the top industries that use Freshworks?

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