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Freshworks

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Intuitive, feature-rich, affordable customer support software

Knowledge Management
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Market Share of Freshworks

Current Customer(s)

31441

Market Share (Est.)

1.89%

Ranking

#5

Top Competitors and Alternatives of Freshworks

The top three of Freshworks’s competitors in the Knowledge Management category are Wix with 74.00%, Zendesk with 9.75%, Quip with 4.75% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix122832174.00%Freshworks vs Wix
Zendesk1617889.75%Freshworks vs Zendesk
Quip788444.75%Freshworks vs Quip
Atlassian Confluence322611.94%Freshworks vs Atlassian Confluence
monday.com179441.08%Freshworks vs monday.com
TalentLMS179411.08%Freshworks vs TalentLMS
Liberty135130.81%Freshworks vs Liberty
Bitrix2479340.48%Freshworks vs Bitrix24
Salesforce Service Cloud78840.47%Freshworks vs Salesforce Service Cloud
LiveAgent65370.39%Freshworks vs LiveAgent
Gitbook57910.35%Freshworks vs Gitbook
SkyPrep57480.35%Freshworks vs SkyPrep
Re:amaze56420.34%Freshworks vs Re:amaze
Zoho Desk51900.31%Freshworks vs Zoho Desk
Yammer51330.31%Freshworks vs Yammer
MangoApps40250.24%Freshworks vs MangoApps
UserVoice30630.18%Freshworks vs UserVoice
Litmos LMS29400.18%Freshworks vs Litmos LMS
Jive28570.17%Freshworks vs Jive
Flowlu19170.12%Freshworks vs Flowlu
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Popular Comparisons

Top Competitors and Alternatives of Freshworks

The top three of Freshworks’s competitors in the Knowledge Management category are Wix with 74.00%, Zendesk with 9.75%, Quip with 4.75% market share.

Freshworks vs Wix

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Freshworks vs Zendesk

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Freshworks vs Quip

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Freshworks vs Atlassian Confluence

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Freshworks vs monday.com

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Freshworks vs TalentLMS

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Freshworks vs Liberty

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Freshworks vs Bitrix24

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Customers of Freshworks

Around the world in 2025, over 31441 companies have started using Freshworks as Knowledge Management tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Judo Wallonie-Bruxelles10,000+Louvain-la-NeuveWalloniaBelgium
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TRIPLE CLICKS/1747415710,000+LincolnNebraskaUnited States
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Care Insurance10,000+GurgaonHaryanaIndia
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Galanz10,000+FoshanGuangdongPeople's Republic of China
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McDonald's10,000+ChicagoIllinoisUnited States
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UCLA10,000+Los AngelesCaliforniaUnited States
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City College Of San Francisco10,000+San FranciscoCaliforniaUnited States
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City Of Austin10,000+AustinTexasUnited States
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Archdiocese Of Denver10,000+DenverColoradoUnited States
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Guilford County Schools10,000+GreensboroNorth CarolinaUnited States
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Freshworks Customers by Products and Services

The top three products and services offering customers that use Freshworks for Knowledge Management are Marketing (283), Software (283), Technology (268).

Customers

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Freshworks Customers by Employee Size

The majority of Freshworks's customers for the knowledge-management category fall in the company size of 0 - 9 employees (11726 companies), 20 - 49 employees (9018 companies), 100 - 249 employees (4665 companies).

Employee Size

Freshworks Customers by Geography

The top three geographies of Freshworks for knowledge-management are the United States with 11488(47.07%), United Kingdom with 3244(13.29%), India with 2294(9.40%) customers respectively.

Customers

Employees of Freshworks

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Also see other Products/Services by Freshworks in:

Knowledge Management
Contact Center
Customer Experience
Business Phone Systems
Project Collaboration

FAQ

Find answers to the most often asked questions by users.

Who are the top Freshworks competitors?

Freshworks’s Top competitors in the knowledge-management category are Wix, Zendesk, Quip. You can view a full list of Freshworks competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshworks and 40,000 other technologies on the internet. You can also compare Freshworks and its feature with top competitors here : Freshworks vs Wix Freshworks vs Zendesk Freshworks vs Quip.

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What is Freshworks customer distribution based on company size?

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What is Freshworks market share in the knowledge-management?

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What are the top countries that use Freshworks?

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What are the top industries that use Freshworks?

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