Freshworks
Intuitive, feature-rich, affordable customer support software
Market Share of Freshworks
Current Customer(s)
38231
Market Share (Est.)
1.73%
Ranking
#5
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Knowledge Management category are Wix with 76.77%, Zendesk with 8.32%, Quip with 3.54% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wix | 1693304 | 76.77% | Freshworks vs Wix |
| Zendesk | 183444 | 8.32% | Freshworks vs Zendesk |
| Quip | 77983 | 3.54% | Freshworks vs Quip |
| Atlassian Confluence | 50095 | 2.27% | Freshworks vs Atlassian Confluence |
| monday.com | 24118 | 1.09% | Freshworks vs monday.com |
| Liberty | 22070 | 1.00% | Freshworks vs Liberty |
| TalentLMS | 21050 | 0.95% | Freshworks vs TalentLMS |
| Salesforce Service Cloud | 12934 | 0.59% | Freshworks vs Salesforce Service Cloud |
| Bitrix24 | 9840 | 0.45% | Freshworks vs Bitrix24 |
| Yammer | 7466 | 0.34% | Freshworks vs Yammer |
| LiveAgent | 7370 | 0.33% | Freshworks vs LiveAgent |
| Gitbook | 6643 | 0.30% | Freshworks vs Gitbook |
| Re:amaze | 6481 | 0.29% | Freshworks vs Re:amaze |
| Zoho Desk | 6413 | 0.29% | Freshworks vs Zoho Desk |
| SkyPrep | 5694 | 0.26% | Freshworks vs SkyPrep |
| MangoApps | 4011 | 0.18% | Freshworks vs MangoApps |
| UserVoice | 3947 | 0.18% | Freshworks vs UserVoice |
| Litmos LMS | 3161 | 0.14% | Freshworks vs Litmos LMS |
| Flowlu | 2178 | 0.10% | Freshworks vs Flowlu |
| Jive | 1853 | 0.08% | Freshworks vs Jive |
Popular Comparisons
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Knowledge Management category are Wix with 76.77%, Zendesk with 8.32%, Quip with 3.54% market share.
Freshworks vs Wix
Freshworks vs Zendesk
Freshworks vs Quip
Freshworks vs Atlassian Confluence
Freshworks vs monday.com
Freshworks vs Liberty
Freshworks vs TalentLMS
Freshworks vs Salesforce Service Cloud
Customers of Freshworks
Around the world in 2025, over 38006 companies have started using Freshworks as Knowledge Management tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| CBRE Group, Inc. | 10,000+ | Dallas | Texas | United States |     |
| Penn Procurement Services | 10,000+ | Philadelphia | Pennsylvania | United States | |
| FIRST in Michigan | 10,000+ | Farmington Hills | Michigan | United States | |
| Cognizant | 10,000+ | Teaneck | New Jersey | United States | |
| Ocado Group | 10,000+ | Hatfield | England | United Kingdom | |
| Persistent Systems | 10,000+ | Pune | Maharashtra | India | |
| MassMutual | 10,000+ | Springfield | Massachusetts | United States | |
| Pitney Bowes | 10,000+ | Stamford | Connecticut | United States | |
| VML | 10,000+ | Detroit | Michigan | United States | |
| Adobe | 10,000+ | San Jose | California | United States | |
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Freshworks Customers by Products and Services
The top three products and services offering customers that use Freshworks for Knowledge Management are Marketing (346), Technology (335), Software (331).
Customers
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Freshworks Customers by Employee Size
The majority of Freshworks's customers for the knowledge-management category fall in the company size of 0 - 9 employees (13184 companies), 20 - 49 employees (10087 companies), 100 - 249 employees (5723 companies).
Employee Size
Freshworks Customers by Geography
The top three geographies of Freshworks for knowledge-management are the United States with 13777(46.62%), United Kingdom with 3994(13.51%), India with 2660(9.00%) customers respectively.
Customers
Employees of Freshworks
Also see other Products/Services by Freshworks in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Freshworks competitors?
Freshworks’s Top competitors in the knowledge-management category are Wix, Zendesk, Quip. You can view a full list of Freshworks competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshworks and 40,000 other technologies on the internet. You can also compare Freshworks and its feature with top competitors here : Freshworks vs Wix Freshworks vs Zendesk Freshworks vs Quip.
What is Freshworks customer distribution based on company size?
What is Freshworks market share in the knowledge-management?
What are the top countries that use Freshworks?
What are the top industries that use Freshworks?
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