Question 1

What are the different markets in which
        Freshworks and
        Document360 compete against each other?

Accepted Answer

Freshworks and
        Document360 compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, Customer Support Services, Project Collaboration.

Question 2

How does the market share of
        Freshworks
        and Document360 compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Freshworks has a
        2.54%
        market share in comparison to
        Document360’s
        0.00%.
        Since it has a better market share coverage,
        Freshworks holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        Document360 holds the
        68th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Document360 in the
        Knowledge Management segment?

Accepted Answer

Freshworks has
        33,901 customers and
        Document360 has
        47 customers in the
        Knowledge Management
        segment. Freshworks has
        33854 more customers than
        Document360 in this category.

Question 4

What are the countries in which
        Freshworks and
        Document360 has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Document360 has more customers in United States, United Kingdom and India.

Freshworks Vs Document360 : In-Depth Comparison

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Comparing the customer bases of Freshworks and Document360

Comparing the market share of Freshworks and Document360

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