Zendesk Vs NICE inContact : In-Depth Comparison

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Categories where Zendesk and NICE inContact compete

Contact Center
Interactive Voice Response (IVR)
Call Recording
Cloud Contact Center Software
Communication

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Zendesk

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Comparing the customer bases of Zendesk and NICE inContact

Comparing the customer bases of Zendesk and NICE inContact, we can see that Zendesk has 169762 customer(s), while NICE inContact has 3391 customer(s). In the Interactive Voice Response (IVR) category, with 169762 customer(s) Zendesk stands at 1st place by ranking, while NICE inContact with 3391 customer(s), is at the 4th place.

Zendesk

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1st

169762 Customer

NICE inContact

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4th

3391 Customer

Comparing the market share of Zendesk and NICE inContact

Zendesk has a 88.85% market share in the Interactive Voice Response (IVR) category, while NICE inContact has a 1.77% market share in the same space.

Compare Zendesk vs NICE inContact customers by geography

Comparing Zendesk and NICE inContact customers based on their geographic location, we can see that Zendesk has more customers in United States, United Kingdom and Australia, while NICE inContact has more customers in United States.

Zendesk

NICE inContact

Customer Movements for this month

Gain actionable insights about the buying patterns of Zendesk vs NICE inContact’s target audience.

Zendesk

New

660 Customer

Lost

841 Customer

NICE inContact

New

29 Customer

Lost

33 Customer

FAQ

Find answers to the most often asked questions by users.

What are the different markets in which Zendesk and NICE inContact compete against each other?

Zendesk and NICE inContact compete against each other in the Contact Center, Interactive Voice Response (IVR), Call Recording, Cloud Contact Center Software, Communication.

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How does the market share of Zendesk and NICE inContact compare in the Interactive Voice Response (IVR) market?

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How many customers are acquired by Zendesk and NICE inContact in the Interactive Voice Response (IVR) segment?

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What are the countries in which Zendesk and NICE inContact has more customers?

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