Technologies / Zendesk Vs NICE inContact

Zendesk Vs NICE inContact : In-Depth Comparison

Not sure if Zendesk, or NICE inContact is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. Take a look at categories where Zendesk and NICE inContact compete, current customers, market share, category ranking. Still uncertain? Compare the similarities and differences between Zendesk vs NICE inContact customers by industry, by geography and by buying patterns.

Overview
Current Customers
Market Share
Geography
Customer Movements
FAQs
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Zendesk

Zendesk competes with other products in the Customer Experience, Instant Messaging And Chat, Knowledge Management, categories. It has a market share in the Interactive Voice Response (IVR) category, and Zendesk has 187808 customers in 198 countries.

NICE inContact

NICE inContact competes with other products in the Project Collaboration, Contact Center, Interactive Voice Response (IVR), Call Recording, Cloud Contact Center Software, Communication, Help Desk And Ticketing, Predictive Dialer categories. It has a market share in the Interactive Voice Response (IVR) category, and NICE inContact has 3811 customers in 47 countries.

Categories where Zendesk and NICE inContact compete

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Comparing the customer bases of Zendesk and NICE inContact

Comparing the customer bases of Zendesk and NICE inContact, we can see that Zendesk has 187808 customer(s), while NICE inContact has 3811 customer(s). In the Interactive Voice Response (IVR) category, with 187808 customer(s) Zendesk stands at 1st place by ranking, while NICE inContact with 3811 customer(s), is at the 3rd place.

Zendesk

1 st

187808 Customer

NICE inContact

3 rd

3811 Customer

Compare Zendesk vs NICE inContact customers by geography

Comparing Zendesk and NICE inContact customers based on their geographic location, we can see that Zendesk has more customers in United States, United Kingdom and India, while NICE inContact has more customers in United States , Canada and United Kingdom .

Zendesk

NICE inContact

Customer Movements for this month

Gain actionable insights about the buying patterns of Zendesk vs NICE inContact’s target audience.

Zendesk

New

369 Customer

Lost

348 Customer

NICE inContact

New

11 Customer

Lost

22 Customer

FAQ

Find answers to the most often asked questions by users.

What are the different markets in which Zendesk and NICE inContact compete against each other?

Zendesk and NICE inContact compete against each other in the Contact Center, Interactive Voice Response (IVR), Call Recording, Cloud Contact Center Software, Communication .

How does the market share of Zendesk and NICE inContact compare in the Interactive Voice Response (IVR) market?

In the Interactive Voice Response (IVR) market, Zendesk has a 89.71% market share in comparison to NICE inContact’s 1.82%. Since it has a better market share coverage, Zendesk holds the 1st spot in 6sense’s Market Share Ranking Index for the Interactive Voice Response (IVR) category, while NICE inContact holds the 3rd spot.

How many customers are acquired by Zendesk and NICE inContact in the Interactive Voice Response (IVR) segment?

Zendesk has 187808 customers and NICE inContact has 3811 customers in the Interactive Voice Response (IVR) segment. Zendesk has 183997 more customers than NICE inContact in this category.

What are the countries in which Zendesk and NICE inContact has more customers?

Zendesk has more customers in United States , United Kingdom and India .
NICE inContact has more customers in United States , Canada and United Kingdom .

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