Question 1

What are the different markets in which
        Zendesk and
        Genesys compete against each other?

Accepted Answer

Zendesk and
        Genesys compete against each other in
        the Contact Center, Customer Experience, Interactive Voice Response (IVR), Communication, Instant Messaging And Chat.

Question 2

How does the market share of
        Zendesk
        and Genesys compare in the
        Interactive Voice Response (IVR) market?

Accepted Answer

In the Interactive Voice Response (IVR) market,
        Zendesk has a
        88.56%
        market share in comparison to
        Genesys’s
        3.51%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Interactive Voice Response (IVR) category, while
        Genesys holds the
        2nd spot.

Question 3

How many customers are acquired by
        Zendesk and
        Genesys in the
        Interactive Voice Response (IVR) segment?

Accepted Answer

Zendesk has
        169,150 customers and
        Genesys has
        6,710 customers in the
        Interactive Voice Response (IVR)
        segment. Zendesk has
        162440 more customers than
        Genesys in this category.

Question 4

What are the countries in which
        Zendesk and
        Genesys has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Genesys has more customers in United States, United Kingdom and Australia.

Zendesk Vs Genesys : In-Depth Comparison

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Comparing the customer bases of Zendesk and Genesys

Comparing the market share of Zendesk and Genesys

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