Categories where Genesys and Talkdesk compete
Genesys
Comparing the customer bases of Genesys and Talkdesk, we can see that Genesys has 6691 customer(s), while Talkdesk has 878 customer(s). In the Interactive Voice Response (IVR) category, with 6691 customer(s) Genesys stands at 2nd place by ranking, while Talkdesk with 878 customer(s), is at the 7th place.
Genesys
2nd
6691 Customer
Talkdesk
7th
878 Customer
Genesys has a 3.50% market share in the Interactive Voice Response (IVR) category, while Talkdesk has a 0.46% market share in the same space.
Comparing Genesys and Talkdesk customers based on their geographic location, we can see that Genesys has more customers in United States, United Kingdom and Australia, while Talkdesk has more customers in United States.
Genesys
Talkdesk
Gain actionable insights about the buying patterns of Genesys vs Talkdesk’s target audience.
Genesys
New
27 Customer
Lost
24 Customer
Talkdesk
New
8 Customer
Lost
11 Customer
Find answers to the most often asked questions by users.
What are the different markets in which Genesys and Talkdesk compete against each other?
Genesys and Talkdesk compete against each other in the Communication, Contact Center, Interactive Voice Response (IVR), Call Recording, Customer Experience.
How does the market share of Genesys and Talkdesk compare in the Interactive Voice Response (IVR) market?
How many customers are acquired by Genesys and Talkdesk in the Interactive Voice Response (IVR) segment?
What are the countries in which Genesys and Talkdesk has more customers?
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