Sharpen
Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences.
Market Share of Sharpen
Current Customer(s)
60
Market Share (Est.)
0.03%
Ranking
#17
Top Competitors and Alternatives of Sharpen
The top three of Sharpen’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 88.56%, Genesys with 3.51%, NICE inContact with 1.85% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Zendesk | 169150 | 88.56% | Sharpen vs Zendesk |
| Genesys | 6710 | 3.51% | Sharpen vs Genesys |
| NICE inContact | 3532 | 1.85% | Sharpen vs NICE inContact |
| Five9 | 3428 | 1.79% | Sharpen vs Five9 |
| Genesys PureCloud | 3084 | 1.61% | Sharpen vs Genesys PureCloud |
| NewVoiceMedia | 1447 | 0.76% | Sharpen vs NewVoiceMedia |
| Talkdesk | 868 | 0.45% | Sharpen vs Talkdesk |
| MessageBird | 711 | 0.37% | Sharpen vs MessageBird |
| Cloudagent | 588 | 0.31% | Sharpen vs Cloudagent |
| MiContact Center | 285 | 0.15% | Sharpen vs MiContact Center |
| CallFire | 223 | 0.12% | Sharpen vs CallFire |
| RingCentral Contact Center | 185 | 0.10% | Sharpen vs RingCentral Contact Center |
| Bright Pattern | 108 | 0.06% | Sharpen vs Bright Pattern |
| UJET | 81 | 0.04% | Sharpen vs UJET |
| Magnetic North | 79 | 0.04% | Sharpen vs Magnetic North |
| Plum Voice Hosted IVR | 69 | 0.04% | Sharpen vs Plum Voice Hosted IVR |
| PhoneBurner | 54 | 0.03% | Sharpen vs PhoneBurner |
| Nectar Desk | 50 | 0.03% | Sharpen vs Nectar Desk |
| Aspect Zipwire | 47 | 0.02% | Sharpen vs Aspect Zipwire |
| Kixie | 43 | 0.02% | Sharpen vs Kixie |
Popular Comparisons
Top Competitors and Alternatives of Sharpen
The top three of Sharpen’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 88.56%, Genesys with 3.51%, NICE inContact with 1.85% market share.
Sharpen vs Zendesk
Sharpen vs Genesys
Sharpen vs NICE inContact
Sharpen vs Five9
Sharpen vs Genesys PureCloud
Sharpen vs NewVoiceMedia
Sharpen vs Talkdesk
Sharpen vs MessageBird
Customers of Sharpen
Around the world in 2024, over 60 companies have started using Sharpen as Interactive Voice Response (IVR) tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Caterpillar, Inc. | 10,000+ | Peoria | Illinois | United States |     |
| Nielsen Holdings plc | 10,000+ | New York City | New York | United States | |
| Avaya Holdings Corp. | 5,000 - 9,999 | Santa Clara | California | United States | |
| Sirius XM Holdings, Inc. | 5,000 - 9,999 | New York City | New York | United States | |
| RingCentral | 1,000 - 4,999 | Belmont | California | United States | |
| Velocity | 500 - 999 | Holland | Ohio | United States | |
| SCI REMC | 100 - 249 | Martinsville | Indiana | United States | |
| VDS | 50 - 99 | Grand Rapids | Michigan | United States | |
| Apprisen | 50 - 99 | Columbus | Ohio | United States | |
| TWN Communications | 50 - 99 | Oldsmar | Florida | United States | |
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Sharpen Customers by Products and Services
The top three products and services offering customers that use Sharpen for Interactive Voice Response (IVR) are Customer Experience Management (4), Customer Service (4), Data Analytics (3).
Customers
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Sharpen Customers by Employee Size
The majority of Sharpen's customers for the ivr category fall in the company size of 10,000+ employees (20 companies), 1,000 - 4,999 employees (11 companies), 20 - 49 employees (7 companies).
Employee Size
Sharpen Customers by Geography
The top three geographies of Sharpen for ivr are the United States with 43(71.67%), United Kingdom with 5(8.33%), Canada with 5(8.33%) customers respectively.
Customers
Employees of Sharpen
Also see other Products/Services by Sharpen in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Sharpen competitors?
Sharpen’s Top competitors in the ivr category are Zendesk, Genesys, NICE inContact. You can view a full list of Sharpen competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Sharpen and 40,000 other technologies on the internet. You can also compare Sharpen and its feature with top competitors here : Sharpen vs Zendesk Sharpen vs Genesys Sharpen vs NICE inContact.
What is Sharpen customer distribution based on company size?
What is Sharpen market share in the ivr?
What are the top countries that use Sharpen?
What are the top industries that use Sharpen?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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