NICE inContact
NICE inContact's cloud call center software enables better customer service with automatic call distribution , interactive voice response , skills-bas...Read more
Market Share of NICE inContact
Current Customer(s)
3532
Market Share (Est.)
1.85%
Ranking
#3
Top Competitors and Alternatives of NICE inContact
The top three of NICE inContact’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 88.56%, Genesys with 3.51%, Five9 with 1.79% market share.
Popular Comparisons
Top Competitors and Alternatives of NICE inContact
The top three of NICE inContact’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 88.56%, Genesys with 3.51%, Five9 with 1.79% market share.
NICE inContact vs Zendesk
NICE inContact vs Genesys
NICE inContact vs Five9
NICE inContact vs Genesys PureCloud
NICE inContact vs NewVoiceMedia
NICE inContact vs Talkdesk
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NICE inContact vs Cloudagent
Customers of NICE inContact
Around the world in 2024, over 3532 companies have started using NICE inContact as Interactive Voice Response (IVR) tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| US Army | 10,000+ | Arlington | Virginia | United States |    |
| Infosys | 10,000+ | Bengaluru | Karnataka | India |  |
| LanguageLine Solutions | 10,000+ | Monterey | California | United States | |
| Conifer Health Solutions | 10,000+ | Frisco | Texas | United States | |
| Leidos Holdings, Inc. | 10,000+ | Reston | Virginia | United States | |
| Government Of Alberta | 10,000+ | Edmonton | Alberta | Canada | |
| Pearson Plc | 10,000+ | London | England | United Kingdom | |
| Optum | 10,000+ | Eden Prairie | Minnesota | United States | |
| Walmart, Inc. | 10,000+ | Bentonville | Arkansas | United States | |
| Accenture | 10,000+ | Dublin | Leinster | Ireland | |
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NICE inContact Customers by Products and Services
The top three products and services offering customers that use NICE inContact for Interactive Voice Response (IVR) are Managed Services (36), Consulting (34), Cybersecurity (33).
Customers
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NICE inContact Customers by Employee Size
The majority of NICE inContact's customers for the ivr category fall in the company size of 0 - 9 employees (1120 companies), 20 - 49 employees (492 companies), 100 - 249 employees (393 companies).
Employee Size
NICE inContact Customers by Geography
The top three geographies of NICE inContact for ivr are the United States with 3080(89.80%), United Kingdom with 109(3.18%), Canada with 98(2.86%) customers respectively.
Customers
Employees of NICE inContact
Also see other Products/Services by NICE inContact in:
FAQ
Find answers to the most often asked questions by users.
Who are the top NICE inContact competitors?
NICE inContact’s Top competitors in the ivr category are Zendesk, Genesys, Five9. You can view a full list of NICE inContact competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of NICE inContact and 40,000 other technologies on the internet. You can also compare NICE inContact and its feature with top competitors here : NICE inContact vs Zendesk NICE inContact vs Genesys NICE inContact vs Five9.
What is NICE inContact customer distribution based on company size?
What is NICE inContact market share in the ivr?
What are the top countries that use NICE inContact?
What are the top industries that use NICE inContact?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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