Technologies / Genesys Vs Five9

Genesys Vs Five9 : In-Depth Comparison

Not sure if Genesys, or Five9 is the better choice for your needs? No problem! 6sense comparison helps you make the best decision. Take a look at categories where Genesys and Five9 compete, current customers, market share, category ranking. Still uncertain? Compare the similarities and differences between Genesys vs Five9 customers by industry, by geography and by buying patterns.

Overview
Current Customers
Market Share
Geography
Customer Movements
FAQs
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Genesys

Genesys competes with other products in the categories. It has a market share in the Interactive Voice Response (IVR) category, and Genesys has 6781 customers in 114 countries.

Five9

Five9 competes with other products in the Project Collaboration, Communication, Contact Center, Customer Experience, Interactive Voice Response (IVR), Auto Dialer, Call Recording, Customer Communications Management, Customer Engagement, Customer Success, Fax Server categories. It has a market share in the Interactive Voice Response (IVR) category, and Five9 has 3223 customers in 60 countries.

Categories where Genesys and Five9 compete

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Comparing the customer bases of Genesys and Five9

Comparing the customer bases of Genesys and Five9, we can see that Genesys has 6781 customer(s), while Five9 has 3223 customer(s). In the Interactive Voice Response (IVR) category, with 6781 customer(s) Genesys stands at 2nd place by ranking, while Five9 with 3223 customer(s), is at the 4th place.

Genesys

2 nd

6781 Customer

Five9

4 th

3223 Customer

Compare Genesys vs Five9 customers by geography

Comparing Genesys and Five9 customers based on their geographic location, we can see that Genesys has more customers in United States, United Kingdom and Australia, while Five9 has more customers in United States , Canada and United Kingdom .

Genesys

Five9

Customer Movements for this month

Gain actionable insights about the buying patterns of Genesys vs Five9’s target audience.

Genesys

New

185 Customer

Lost

204 Customer

Five9

New

56 Customer

Lost

49 Customer

FAQ

Find answers to the most often asked questions by users.

What are the different markets in which Genesys and Five9 compete against each other?

Genesys and Five9 compete against each other in the Communication, Contact Center, Customer Experience, Interactive Voice Response (IVR), Auto Dialer .

How does the market share of Genesys and Five9 compare in the Interactive Voice Response (IVR) market?

In the Interactive Voice Response (IVR) market, Genesys has a 3.24% market share in comparison to Five9’s 1.54%. Since it has a better market share coverage, Genesys holds the 2nd spot in 6sense’s Market Share Ranking Index for the Interactive Voice Response (IVR) category, while Five9 holds the 4th spot.

How many customers are acquired by Genesys and Five9 in the Interactive Voice Response (IVR) segment?

Genesys has 6781 customers and Five9 has 3223 customers in the Interactive Voice Response (IVR) segment. Genesys has 3558 more customers than Five9 in this category.

What are the countries in which Genesys and Five9 has more customers?

Genesys has more customers in United States , United Kingdom and Australia .
Five9 has more customers in United States , Canada and United Kingdom .

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