Question 1

What are the different markets in which
        Genesys and
        Cloudagent compete against each other?

Accepted Answer

Genesys and
        Cloudagent compete against each other in
        the Communication, Contact Center, Interactive Voice Response (IVR), Customer Experience.

Question 2

How does the market share of
        Genesys
        and Cloudagent compare in the
        Interactive Voice Response (IVR) market?

Accepted Answer

In the Interactive Voice Response (IVR) market,
        Genesys has a
        3.51%
        market share in comparison to
        Cloudagent’s
        0.31%.
        Since it has a better market share coverage,
        Genesys holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Interactive Voice Response (IVR) category, while
        Cloudagent holds the
        9th spot.

Question 3

How many customers are acquired by
        Genesys and
        Cloudagent in the
        Interactive Voice Response (IVR) segment?

Accepted Answer

Genesys has
        6,710 customers and
        Cloudagent has
        588 customers in the
        Interactive Voice Response (IVR)
        segment. Genesys has
        6122 more customers than
        Cloudagent in this category.

Question 4

What are the countries in which
        Genesys and
        Cloudagent has more customers?

Accepted Answer

Genesys has more customers in United States, United Kingdom and Australia.
Cloudagent has more customers in United States, India and Canada.

Genesys Vs Cloudagent : In-Depth Comparison

Choose Technologies to compare

Comparing the customer bases of Genesys and Cloudagent

Comparing the market share of Genesys and Cloudagent

Compare Genesys vs Cloudagent customers by geography

Customer Movements for this month

FAQ

Choose Technologies to compare

Save 15 hours a week on sales research

Get instant access to B2B contact data across the web

Company

Browse 6sense Data