Genesys Vs Bright Pattern : In-Depth Comparison

What are the different markets in which Genesys and Bright Pattern compete against each other?

Genesys and Bright Pattern compete against each other in the Communication, Contact Center, Customer Experience, Interactive Voice Response (IVR), Predictive Dialer.

How does the market share of Genesys and Bright Pattern compare in the Interactive Voice Response (IVR) market?

In the Interactive Voice Response (IVR) market, Genesys has a 2.99% market share in comparison to Bright Pattern’s 0.05%. Since it has a better market share coverage, Genesys holds the 2nd spot in 6sense's Market Share Ranking Index for the Interactive Voice Response (IVR) category, while Bright Pattern holds the 13th spot.

How many customers are acquired by Genesys and Bright Pattern in the Interactive Voice Response (IVR) segment?

Genesys has 5,563 customers and Bright Pattern has 93 customers in the Interactive Voice Response (IVR) segment. Genesys has 5470 more customers than Bright Pattern in this category.

What are the countries in which Genesys and Bright Pattern has more customers?

Genesys has more customers in United States, Australia and United Kingdom.
Bright Pattern has more customers in United States, Chile and Australia.