Genesys
Genesys is an multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as wel...Read more
Market Share of Genesys
Current Customer(s)
7878
Market Share (Est.)
3.90%
Ranking
#2
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 87.62%, Genesys PureCloud with 1.81%, Five9 with 1.75% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Zendesk | 176919 | 87.62% | Genesys vs Zendesk |
| Genesys PureCloud | 3650 | 1.81% | Genesys vs Genesys PureCloud |
| Five9 | 3528 | 1.75% | Genesys vs Five9 |
| NICE inContact | 3051 | 1.51% | Genesys vs NICE inContact |
| Talkdesk | 1995 | 0.99% | Genesys vs Talkdesk |
| NewVoiceMedia | 1745 | 0.86% | Genesys vs NewVoiceMedia |
| LiveOps | 905 | 0.45% | Genesys vs LiveOps |
| MessageBird | 668 | 0.33% | Genesys vs MessageBird |
| MiContact Center | 337 | 0.17% | Genesys vs MiContact Center |
| RingCentral Contact Center | 265 | 0.13% | Genesys vs RingCentral Contact Center |
| CallFire | 151 | 0.07% | Genesys vs CallFire |
| Bright Pattern | 145 | 0.07% | Genesys vs Bright Pattern |
| PhoneBurner | 98 | 0.05% | Genesys vs PhoneBurner |
| UJET | 97 | 0.05% | Genesys vs UJET |
| Kixie | 75 | 0.04% | Genesys vs Kixie |
| Sharpen | 71 | 0.04% | Genesys vs Sharpen |
| Magnetic North | 70 | 0.03% | Genesys vs Magnetic North |
| Aspect Zipwire | 53 | 0.03% | Genesys vs Aspect Zipwire |
| Convoso | 32 | 0.02% | Genesys vs Convoso |
| Plum Voice Hosted IVR | 30 | 0.01% | Genesys vs Plum Voice Hosted IVR |
Popular Comparisons
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 87.62%, Genesys PureCloud with 1.81%, Five9 with 1.75% market share.
Genesys vs Zendesk
Genesys vs Genesys PureCloud
Genesys vs Five9
Genesys vs NICE inContact
Genesys vs Talkdesk
Genesys vs NewVoiceMedia
Genesys vs LiveOps
Genesys vs MessageBird
Customers of Genesys
Around the world in 2025, over 7868 companies have started using Genesys as Interactive Voice Response (IVR) tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Walgreens | 10,000+ | Deerfield | Illinois | United States |     |
| Halkbank | 10,000+ | Istanbul | Istanbul | Turkey | |
| STERIS | 10,000+ | Mentor | Ohio | United States | |
| Centrica | 10,000+ | Windsor | England | United Kingdom | |
| City Of Seattle | 10,000+ | Seattle | Washington | United States | |
| Ferguson | 10,000+ | Newport News | Virginia | United States | |
| Virgin Group | 10,000+ | London | England | United Kingdom | |
| Nokia | 10,000+ | Espoo | Uusimaa | Finland | |
| Coca-Cola Consolidated, Inc. | 10,000+ | Charlotte | North Carolina | United States | |
| Caesars Entertainment | 10,000+ | Las Vegas | Nevada | United States | |
Uncover hidden demand and identify accounts ready to buy with 6sense Intent Data.
Genesys Customers by Products and Services
The top three products and services offering customers that use Genesys for Interactive Voice Response (IVR) are Insurance (294), Cloud Services (251), Wealth Management (209).
Customers
Download the 6sense Chrome Extension to get verified contact data of Genesys employees
Install Now
Genesys Customers by Employee Size
The majority of Genesys's customers for the ivr category fall in the company size of 1,000 - 4,999 employees (1609 companies), 10,000+ employees (1465 companies), 100 - 249 employees (1123 companies).
Employee Size
Genesys Customers by Geography
The top three geographies of Genesys for ivr are the United States with 3192(53.81%), United Kingdom with 482(8.13%), Australia with 453(7.64%) customers respectively.
Customers
Employees of Genesys
Also see other Products/Services by Genesys in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys competitors?
Genesys’s Top competitors in the ivr category are Zendesk, Genesys PureCloud, Five9. You can view a full list of Genesys competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys and 40,000 other technologies on the internet. You can also compare Genesys and its feature with top competitors here : Genesys vs Zendesk Genesys vs Genesys PureCloud Genesys vs Five9.
What is Genesys customer distribution based on company size?
What is Genesys market share in the ivr?
What are the top countries that use Genesys?
What are the top industries that use Genesys?
Get everything in one place
Close deals faster by understanding your clients well. Know their technology stack, contract renewal date, top decision-makers, hiring trends, and top company news in one place.
Get a demoGet instant access to B2B contact data across the web
Sign Up Today
