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Genesys

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Genesys is an multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as wel...Read more

Interactive Voice Response (IVR)
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Market Share of Genesys

Current Customer(s)

4401

Market Share (Est.)

2.47%

Ranking

#2

Top Competitors and Alternatives of Genesys

The top three of Genesys’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 90.80%, NICE inContact with 1.58%, Genesys PureCloud with 1.53% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Zendesk16178890.80%Genesys vs Zendesk
NICE inContact28101.58%Genesys vs NICE inContact
Genesys PureCloud27271.53%Genesys vs Genesys PureCloud
Five926941.51%Genesys vs Five9
Talkdesk12550.70%Genesys vs Talkdesk
NewVoiceMedia9180.52%Genesys vs NewVoiceMedia
MessageBird5940.33%Genesys vs MessageBird
RingCentral Contact Center1950.11%Genesys vs RingCentral Contact Center
MiContact Center1840.10%Genesys vs MiContact Center
CallFire1290.07%Genesys vs CallFire
Bright Pattern770.04%Genesys vs Bright Pattern
UJET620.03%Genesys vs UJET
PhoneBurner590.03%Genesys vs PhoneBurner
Plum Voice Hosted IVR420.02%Genesys vs Plum Voice Hosted IVR
Kixie420.02%Genesys vs Kixie
Magnetic North370.02%Genesys vs Magnetic North
Sharpen340.02%Genesys vs Sharpen
Aspect Zipwire300.02%Genesys vs Aspect Zipwire
contactSPACE190.01%Genesys vs contactSPACE
Aspect CXP Pro150.01%Genesys vs Aspect CXP Pro
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Popular Comparisons

Top Competitors and Alternatives of Genesys

The top three of Genesys’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 90.80%, NICE inContact with 1.58%, Genesys PureCloud with 1.53% market share.

Genesys vs Zendesk

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Genesys vs NICE inContact

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Genesys vs Genesys PureCloud

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Genesys vs Five9

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Genesys vs Talkdesk

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Genesys vs NewVoiceMedia

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Genesys vs MessageBird

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Genesys vs RingCentral Contact Center

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Customers of Genesys

Around the world in 2025, over 4401 companies have started using Genesys as Interactive Voice Response (IVR) tool.

CustomersEmployee RangeCityRegionCountrySocial Links
JennAir10,000+Benton HarborMichiganUnited States
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Allied Bank10,000+LahorePunjabPakistan
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The Hartford10,000+HartfordConnecticutUnited States
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BARMER10,000+BerlinBerlinGermany
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Safaricom PLC10,000+NairobiNairobi AreaKenya
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PCCW Ltd10,000+Hong KongHong Kong SARPeople's Republic of China
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Whirlpool10,000+Benton HarborMichiganUnited States
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KitchenAid10,000+Benton HarborMichiganUnited States
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NextGear Capital10,000+CarmelIndianaUnited States
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GMX5,000 - 9,999BayreuthBavariaGermany
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Genesys Customers by Products and Services

The top three products and services offering customers that use Genesys for Interactive Voice Response (IVR) are Insurance (170), Cloud Services (137), Wealth Management (121).

Customers

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Genesys Customers by Employee Size

The majority of Genesys's customers for the ivr category fall in the company size of 10,000+ employees (941 companies), 1,000 - 4,999 employees (818 companies), 100 - 249 employees (658 companies).

Employee Size

Genesys Customers by Geography

The top three geographies of Genesys for ivr are the United States with 1905(56.03%), United Kingdom with 290(8.53%), Australia with 287(8.44%) customers respectively.

Customers

Employees of Genesys

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Also see other Products/Services by Genesys in:

Communication
Customer Experience
Interactive Voice Response (IVR)
Contact Center

FAQ

Find answers to the most often asked questions by users.

Who are the top Genesys competitors?

Genesys’s Top competitors in the ivr category are Zendesk, NICE inContact, Genesys PureCloud. You can view a full list of Genesys competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys and 40,000 other technologies on the internet. You can also compare Genesys and its feature with top competitors here : Genesys vs Zendesk Genesys vs NICE inContact Genesys vs Genesys PureCloud.

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What is Genesys customer distribution based on company size?

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What is Genesys market share in the ivr?

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What are the top countries that use Genesys?

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What are the top industries that use Genesys?

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