Technology Profile
Market Share
Top Competitors
Customers
Customers by Industry
Customers by Size
Customers by Geo
Employees
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Genesys
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Genesys is an multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterpri...se customers include P&G, BT and Ticketmaster. Read more
Market Share of Genesys
- Current Customer(s) The number of companies that currently use Genesys
- 6781
- Websites Added The number of companies that have started using Genesys in the past month.
185- compared to last month
- Websites Dropped The number of companies that have stopped using Genesys in the past month.
204- compared to last month
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 89.71%, NICE inContact with 1.82%, Five9 with 1.54% market share.
Popular Comparisons
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 89.71%, NICE inContact with 1.82%, Five9 with 1.54% market share.
Customers of Genesys
Around the world in 2023, over 5995 companies have started using Genesys as Interactive Voice Response (IVR) tool.
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Genesys Customers by Industry
The three top industries that use Genesys for Interactive Voice Response (IVR) are Technology (140), Consulting (126), Engineering (112).
Genesys Customers by Employee Size
The majority of Genesys’s customers for the ivr category fall in the company size of 1,000 - 4,999 employees (1220 companies), 10,000+ employees (1160 companies), 20 - 49 employees (838 companies).
Genesys Customers by Geography
The top three geographies of Genesys for ivr are the United States with 3154(46.92%), United Kingdom with 421(6.26%), Australia with 364(5.42%) customers respectively.
Employees of Genesys
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FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys competitors?
Genesys’s Top competitors in the ivr category are Zendesk, NICE inContact, Five9. You can view a full list of Genesys competitors . 6sense uses advanced data mining and AI algorithms to track customers and of Genesys and 40,000 other technologies on the internet.You can also compare Genesys and its feature with top competitors here : Genesys vs Zendesk Genesys vs NICE inContact Genesys vs Five9 .
What is Genesys customer distribution based on company size?
The majority of Genesys’s customers for the ivr category fall in the company size of 1,000 - 4,999 employees (1220 companies), 10,000+ employees (1160 companies), 20 - 49 employees (838 companies). You can view a distribution chart of Genesys customers by company size .
What is Genesys market share in the ivr?
Genesys has market share of 3.24% in ivr market. Genesys competes with 42 competitor tools in ivr category. The top alternatives for Genesys ivr tool are Zendesk with 89.71%, NICE inContact with 1.82%, Five9 with 1.54% market share.
What are the top industries that use Genesys?
Top industries that use Genesys for ivr are Technology (140), Consulting (126), Engineering (112).
What are the top countries that use Genesys?
Around the world in 2023, over 5995 companies have started using Genesys as ivr tool. Companies using Genesys for ivr are majorly from United States with 3154 customers. 46.92% of Genesys customers are from the United States. Other top countries using Genesys are United Kingdom and Australia with 421(6.26%) and 364(5.42%) customers respectively.
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