Genesys
Genesys is an multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as wel...Read more
Market Share of Genesys
Current Customer(s)
4401
Market Share (Est.)
2.47%
Ranking
#2
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 90.80%, NICE inContact with 1.58%, Genesys PureCloud with 1.53% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Zendesk | 161788 | 90.80% | Genesys vs Zendesk |
| NICE inContact | 2810 | 1.58% | Genesys vs NICE inContact |
| Genesys PureCloud | 2727 | 1.53% | Genesys vs Genesys PureCloud |
| Five9 | 2694 | 1.51% | Genesys vs Five9 |
| Talkdesk | 1255 | 0.70% | Genesys vs Talkdesk |
| NewVoiceMedia | 918 | 0.52% | Genesys vs NewVoiceMedia |
| MessageBird | 594 | 0.33% | Genesys vs MessageBird |
| RingCentral Contact Center | 195 | 0.11% | Genesys vs RingCentral Contact Center |
| MiContact Center | 184 | 0.10% | Genesys vs MiContact Center |
| CallFire | 129 | 0.07% | Genesys vs CallFire |
| Bright Pattern | 77 | 0.04% | Genesys vs Bright Pattern |
| UJET | 62 | 0.03% | Genesys vs UJET |
| PhoneBurner | 59 | 0.03% | Genesys vs PhoneBurner |
| Plum Voice Hosted IVR | 42 | 0.02% | Genesys vs Plum Voice Hosted IVR |
| Kixie | 42 | 0.02% | Genesys vs Kixie |
| Magnetic North | 37 | 0.02% | Genesys vs Magnetic North |
| Sharpen | 34 | 0.02% | Genesys vs Sharpen |
| Aspect Zipwire | 30 | 0.02% | Genesys vs Aspect Zipwire |
| contactSPACE | 19 | 0.01% | Genesys vs contactSPACE |
| Aspect CXP Pro | 15 | 0.01% | Genesys vs Aspect CXP Pro |
Popular Comparisons
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 90.80%, NICE inContact with 1.58%, Genesys PureCloud with 1.53% market share.
Genesys vs Zendesk
Genesys vs NICE inContact
Genesys vs Genesys PureCloud
Genesys vs Five9
Genesys vs Talkdesk
Genesys vs NewVoiceMedia
Genesys vs MessageBird
Genesys vs RingCentral Contact Center
Customers of Genesys
Around the world in 2025, over 4401 companies have started using Genesys as Interactive Voice Response (IVR) tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| JennAir | 10,000+ | Benton Harbor | Michigan | United States |     |
| Allied Bank | 10,000+ | Lahore | Punjab | Pakistan | |
| The Hartford | 10,000+ | Hartford | Connecticut | United States | |
| BARMER | 10,000+ | Berlin | Berlin | Germany | |
| Safaricom PLC | 10,000+ | Nairobi | Nairobi Area | Kenya | |
| PCCW Ltd | 10,000+ | Hong Kong | Hong Kong SAR | People's Republic of China | |
| Whirlpool | 10,000+ | Benton Harbor | Michigan | United States | |
| KitchenAid | 10,000+ | Benton Harbor | Michigan | United States | |
| NextGear Capital | 10,000+ | Carmel | Indiana | United States | |
| GMX | 5,000 - 9,999 | Bayreuth | Bavaria | Germany | |
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Genesys Customers by Products and Services
The top three products and services offering customers that use Genesys for Interactive Voice Response (IVR) are Insurance (170), Cloud Services (137), Wealth Management (121).
Customers
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Genesys Customers by Employee Size
The majority of Genesys's customers for the ivr category fall in the company size of 10,000+ employees (941 companies), 1,000 - 4,999 employees (818 companies), 100 - 249 employees (658 companies).
Employee Size
Genesys Customers by Geography
The top three geographies of Genesys for ivr are the United States with 1905(56.03%), United Kingdom with 290(8.53%), Australia with 287(8.44%) customers respectively.
Customers
Employees of Genesys
Also see other Products/Services by Genesys in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys competitors?
Genesys’s Top competitors in the ivr category are Zendesk, NICE inContact, Genesys PureCloud. You can view a full list of Genesys competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys and 40,000 other technologies on the internet. You can also compare Genesys and its feature with top competitors here : Genesys vs Zendesk Genesys vs NICE inContact Genesys vs Genesys PureCloud.
What is Genesys customer distribution based on company size?
What is Genesys market share in the ivr?
What are the top countries that use Genesys?
What are the top industries that use Genesys?
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