Genesys
Genesys is an multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as wel...Read more
Market Share of Genesys
Current Customer(s)
7721
Market Share (Est.)
3.86%
Ranking
#2
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 87.86%, Genesys PureCloud with 1.90%, Five9 with 1.80% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Zendesk | 175536 | 87.86% | Genesys vs Zendesk |
| Genesys PureCloud | 3788 | 1.90% | Genesys vs Genesys PureCloud |
| Five9 | 3602 | 1.80% | Genesys vs Five9 |
| NICE inContact | 3210 | 1.61% | Genesys vs NICE inContact |
| Talkdesk | 1926 | 0.96% | Genesys vs Talkdesk |
| NewVoiceMedia | 1753 | 0.88% | Genesys vs NewVoiceMedia |
| MessageBird | 692 | 0.35% | Genesys vs MessageBird |
| MiContact Center | 358 | 0.18% | Genesys vs MiContact Center |
| RingCentral Contact Center | 248 | 0.12% | Genesys vs RingCentral Contact Center |
| CallFire | 156 | 0.08% | Genesys vs CallFire |
| Bright Pattern | 136 | 0.07% | Genesys vs Bright Pattern |
| PhoneBurner | 98 | 0.05% | Genesys vs PhoneBurner |
| UJET | 98 | 0.05% | Genesys vs UJET |
| Kixie | 70 | 0.04% | Genesys vs Kixie |
| Magnetic North | 69 | 0.03% | Genesys vs Magnetic North |
| Sharpen | 57 | 0.03% | Genesys vs Sharpen |
| Aspect Zipwire | 53 | 0.03% | Genesys vs Aspect Zipwire |
| Plum Voice Hosted IVR | 37 | 0.02% | Genesys vs Plum Voice Hosted IVR |
| Convoso | 32 | 0.02% | Genesys vs Convoso |
| uContact | 21 | 0.01% | Genesys vs uContact |
Popular Comparisons
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 87.86%, Genesys PureCloud with 1.90%, Five9 with 1.80% market share.
Genesys vs Zendesk
Genesys vs Genesys PureCloud
Genesys vs Five9
Genesys vs NICE inContact
Genesys vs Talkdesk
Genesys vs NewVoiceMedia
Genesys vs MessageBird
Genesys vs MiContact Center
Customers of Genesys
Around the world in 2025, over 7721 companies have started using Genesys as Interactive Voice Response (IVR) tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Arvato | 10,000+ | Guetersloh | North Rhine-Westphalia | Germany |     |
| Stc | 10,000+ | Riyadh | Ar Riyad | Saudi Arabia | |
| CommScope | 10,000+ | Hickory | North Carolina | United States | |
| Scotiabank - Global Banking & Markets | 10,000+ | Toronto | Ontario | Canada | |
| Mercedes - Benz AG | 10,000+ | Stuttgart | Baden-Wuerttemberg | Germany | |
| Aggregate Industries | 10,000+ | Rockville | Maryland | United States | |
| Insight | 10,000+ | Chandler | Arizona | United States | |
| EMTELCO S.A. | 10,000+ | Medellin | Antioquia | Colombia | |
| Nuance Communications | 10,000+ | Burlington | Massachusetts | United States | |
| Babcock International Group | 10,000+ | London | England | United Kingdom | |
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Genesys Customers by Products and Services
The top three products and services offering customers that use Genesys for Interactive Voice Response (IVR) are Insurance (289), Cloud Services (238), Wealth Management (201).
Customers
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Genesys Customers by Employee Size
The majority of Genesys's customers for the ivr category fall in the company size of 1,000 - 4,999 employees (1556 companies), 10,000+ employees (1448 companies), 100 - 249 employees (1086 companies).
Employee Size
Genesys Customers by Geography
The top three geographies of Genesys for ivr are the United States with 3119(53.41%), United Kingdom with 475(8.13%), Australia with 445(7.62%) customers respectively.
Customers
Employees of Genesys
Also see other Products/Services by Genesys in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys competitors?
Genesys’s Top competitors in the ivr category are Zendesk, Genesys PureCloud, Five9. You can view a full list of Genesys competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys and 40,000 other technologies on the internet. You can also compare Genesys and its feature with top competitors here : Genesys vs Zendesk Genesys vs Genesys PureCloud Genesys vs Five9.
What is Genesys customer distribution based on company size?
What is Genesys market share in the ivr?
What are the top countries that use Genesys?
What are the top industries that use Genesys?
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