Genesys

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Genesys is an multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterpri...se customers include P&G, BT and Ticketmaster. Read more

Top Competitors and Alternatives of Genesys

The top three of Genesys’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 89.71%, NICE inContact with 1.82%, Five9 with 1.54% market share.

    Top Competitors and Alternatives of Genesys

    The top three of Genesys’s competitors in the Interactive Voice Response (IVR) category are Zendesk with 89.71%, NICE inContact with 1.82%, Five9 with 1.54% market share.

    Customers of Genesys

    Around the world in 2023, over 5995 companies have started using Genesys as Interactive Voice Response (IVR) tool.

    Customers Employee Range City Region Country Social Links
    HELSINGIN KAUPUNKI - FINLAND 10,000+ Helsinki Uusimaa Finland
    FE Credit 10,000+ Ho Chi Minh City Ho Chi Minh City Vietnam
    Grupo Financiero Banorte SAB de CV 10,000+ Monterrey Nuevo Leon Mexico
    Telefonica SA 10,000+ Madrid Madrid Spain
    Royal Philips Electronics 10,000+ Amsterdam North Holland Netherlands
    Singapore Airlines Ltd 10,000+ Singapore Central Singapore Singapore
    Proximus 10,000+ Brussels Brussels Capital Belgium
    Swisscom 10,000+ Bern Bern Switzerland
    Xerox Corporation 10,000+ Norwalk Connecticut United States
    Vodafone Group Plc 10,000+ Newbury England United Kingdom

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    Genesys Customers by Industry

    The three top industries that use Genesys for Interactive Voice Response (IVR) are Technology (140), Consulting (126), Engineering (112).

    Genesys Customers by Employee Size

    The majority of Genesys’s customers for the ivr category fall in the company size of 1,000 - 4,999 employees (1220 companies), 10,000+ employees (1160 companies), 20 - 49 employees (838 companies).

    Genesys Customers by Geography

    The top three geographies of Genesys for ivr are the United States with 3154(46.92%), United Kingdom with 421(6.26%), Australia with 364(5.42%) customers respectively.

    Employees of Genesys

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    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Genesys competitors?

    Genesys’s Top competitors in the ivr category are Zendesk, NICE inContact, Five9. You can view a full list of Genesys competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys and 40,000 other technologies on the internet.You can also compare Genesys and its feature with top competitors here : Genesys vs Zendesk Genesys vs NICE inContact Genesys vs Five9 .

    What is Genesys customer distribution based on company size?

    The majority of Genesys’s customers for the ivr category fall in the company size of 1,000 - 4,999 employees (1220 companies), 10,000+ employees (1160 companies), 20 - 49 employees (838 companies). You can view a distribution chart of Genesys customers by company size here.

    What is Genesys market share in the ivr?

    Genesys has market share of 3.24% in ivr market. Genesys competes with 42 competitor tools in ivr category. The top alternatives for Genesys ivr tool are Zendesk with 89.71%, NICE inContact with 1.82%, Five9 with 1.54% market share.

    What are the top industries that use Genesys?

    Top industries that use Genesys for ivr are Technology (140), Consulting (126), Engineering (112).

    What are the top countries that use Genesys?

    Around the world in 2023, over 5995 companies have started using Genesys as ivr tool. Companies using Genesys for ivr are majorly from United States with 3154 customers. 46.92% of Genesys customers are from the United States. Other top countries using Genesys are United Kingdom and Australia with 421(6.26%) and 364(5.42%) customers respectively.

    Justine Lyon
    Justine Lyon
    Senior VP of Sales, Ally
    At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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