Interactive Voice Response (IVR)

Gain market share and customer base information about the top Interactive Voice Response (IVR) software. Check out our list of Interactive Voice Response (IVR) Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

42

Technologies Tracked

191060

Companies Tracked

Categories related to Interactive Voice Response (IVR)

Communication
Web And Video Conferencing
Email Management
VoIP And SIP
Cloud Business Telephony

Top 5 Interactive Voice Response (IVR) technologies in 2024

Over 191060 companies are using Interactive Voice Response (IVR) tools. Zendesk with 88.85% market share (169762 customers), Genesys with 3.50% market share (6691 customers), Five9 with 1.78% market share (3401 customers).

Technology

Market Share (Est.)

Customers

  • Zendesk

    88.85%

    169762

  • Genesys

    3.50%

    6691

  • Five9

    1.78%

    3401

  • NICE inContact

    1.77%

    3391

  • Genesys PureCloud

    1.60%

    3050

  • Others

    2.49%

    4765

  • Interactive Voice Response (IVR) Customers by Employee Size

    The majority of Interactive Voice Response (IVR) category falls in the company size of 0 - 9 employees (57811 companies), 20 - 49 employees (43430 companies), 100 - 249 employees (22384 companies).

    Employee Size

    Interactive Voice Response (IVR) Customers by Geography

    Companies using Interactive Voice Response (IVR) technology software are majorly from the United States with 83302 (55.81%), United Kingdom with 16513 (11.06%), Australia with 7351 (4.92%) customers respectively.

    Customers

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    Interactive Voice Response (IVR) Customers by Industry

    Top industries that use Interactive Voice Response (IVR) for Marketing (2240), Technology (2015), Software (1678).

    Customers

    Market Share for Top Interactive Voice Response (IVR) Technologies

    Analyze the market share of popular Interactive Voice Response (IVR) technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Zendesk16976288.85
    2Genesys66913.50
    3Five934011.78
    4NICE inContact33911.77
    5Genesys PureCloud30501.60
    6NewVoiceMedia14450.76
    7Talkdesk8780.46
    8MessageBird7180.38
    9MiContact Center2800.15
    10Cloudagent2370.12
    11CallFire2230.12
    12RingCentral Contact Center1860.10
    13Bright Pattern1060.06
    14UJET840.04
    15Magnetic North810.04
    16Plum Voice Hosted IVR700.04
    17Sharpen670.04
    18PhoneBurner540.03
    19Nectar Desk510.03
    20Aspect Zipwire470.02
    21Kixie430.02
    22Aspect CXP Pro250.01
    23Snapforce230.01
    24Convoso230.01
    25Pacific Timesheet210.01
    26contactSPACE190.01
    27Ameyo100.01
    28Connect First100.01
    29Survox90.00
    30FluentStream70.00
    31IVR Guru70.00
    323CLogic60.00
    33Voxibot the Voximal stack50.00
    34uContact40.00
    35LiveOps40.00
    36CloudCall40.00
    37VBVoice40.00
    38Cisco Unified IP Interactive Voice Response40.00
    39Ytel Platform30.00
    40MDCall30.00
    41TollFreeForwarding20.00
    42Five9 IVR20.00

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Interactive Voice Response (IVR) software market leaders?

    Top leaders in the category for Interactive Voice Response (IVR) software are Zendesk, Genesys, Five9. Here, you can view a full list of Interactive Voice Response (IVR) tools in the market.

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    How many companies use Interactive Voice Response (IVR) software these days?

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    Which company has the most significant market share in the Interactive Voice Response (IVR) software space?

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    What are the top industries that usually use Interactive Voice Response (IVR) softwares?

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    Popular Comparisons

    Zendesk vs Genesys

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