Question 1

Who are the top JIRA Service Management competitors?

Accepted Answer

JIRA Service Management’s Top competitors in the it-service-management category are IBM Tivoli, BMC Remedy ITSM, SAP AMS. You can view a full list of JIRA Service Management competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of JIRA Service Management and 40,000 other technologies on the internet. You can also compare JIRA Service Management and its feature with top competitors here : JIRA Service Management vs IBM Tivoli JIRA Service Management vs BMC Remedy ITSM JIRA Service Management vs SAP AMS.

Question 2

What is JIRA Service Management customer distribution based on
            company size?

Accepted Answer

The majority of JIRA Service Management’s customers for the it-service-management category fall in the company size of 20 - 49 employees (3,652 companies). You can view a distribution chart of JIRA Service Management customers by company size here.

Question 3

What is JIRA Service Management market share in the
            it-service-management?

Accepted Answer

JIRA Service Management has market share of
            36.98%
            in it-service-management market.
            JIRA Service Management competes
            with 68 competitor tools in
            it-service-management category. The top alternatives for
            JIRA Service Management it-service-management tool are
            IBM Tivoli with
                13.02%, BMC Remedy ITSM with
                11.75%, SAP AMS with
                5.54% market share.

Question 4

What are the top countries that use JIRA Service Management?

Accepted Answer

Around the world in 2025, over
          15,936 companies
          have started using JIRA Service Management as
          it-service-management tool. Companies using
          JIRA Service Management for it-service-management are majorly
          from United States with
          5,844 customers.
          49.37% of JIRA Service Management
          customers are from the United States. Other top countries
          using JIRA Service Management are
          United Kingdom and Germany with 1,290(10.90%) and 963(8.14%) customers respectively.

Question 5

What are the top industries that use JIRA Service Management?

Accepted Answer

Top industries that use JIRA Service Management for
            it-service-management are Software Development (391), Software (299), Data Analytics (253).

Technology	Domains	Market Share (Est.)	Versus page
IBM Tivoli	5609	13.02%	JIRA Service Management vs IBM Tivoli
BMC Remedy ITSM	5062	11.75%	JIRA Service Management vs BMC Remedy ITSM
SAP AMS	2389	5.54%	JIRA Service Management vs SAP AMS
Percona	1609	3.73%	JIRA Service Management vs Percona
Numara	1042	2.42%	JIRA Service Management vs Numara
VMware Service Manager	874	2.03%	JIRA Service Management vs VMware Service Manager
TeamDynamix	815	1.89%	JIRA Service Management vs TeamDynamix
Footprints Service Desk	699	1.62%	JIRA Service Management vs Footprints Service Desk
EasyVista	693	1.61%	JIRA Service Management vs EasyVista
BMC Remedy ARS	542	1.26%	JIRA Service Management vs BMC Remedy ARS
Cherwell ITSM	517	1.20%	JIRA Service Management vs Cherwell ITSM
Incident IQ	502	1.16%	JIRA Service Management vs Incident IQ
CA Scheduler	480	1.11%	JIRA Service Management vs CA Scheduler
CA eHealth	447	1.04%	JIRA Service Management vs CA eHealth
NinjaOne	428	0.99%	JIRA Service Management vs NinjaOne
Dell EMC PowerPath	412	0.96%	JIRA Service Management vs Dell EMC PowerPath
BMC TrueSight	404	0.94%	JIRA Service Management vs BMC TrueSight
CA 7	404	0.94%	JIRA Service Management vs CA 7
NEC corporation	393	0.91%	JIRA Service Management vs NEC corporation
ALESTRA	354	0.82%	JIRA Service Management vs ALESTRA

Customers	Employee Range	City	Region	Country
Huawei Technologies	10,000+	Shenzhen	Guangdong	People's Republic of China
TAFE NSW Aboriginal Employment	10,000+	Sydney	New South Wales	Australia
Lancaster University	10,000+	Lancaster	England	United Kingdom
ResMed	10,000+	San Diego	California	United States
General Electric	10,000+	Boston	Massachusetts	United States
Western Governors University	10,000+	Salt Lake City	Utah	United States
La Trobe University	10,000+	Bundoora	Victoria	Australia
UL Solutions	10,000+	Northbrook	Illinois	United States
Northrop Grumman	10,000+	Falls Church	Virginia	United States
GardaWorld	10,000+	Montreal	Quebec	Canada

JIRA Service Management

Market Share of JIRA Service Management

15936

36.98%

#1

Top Competitors and Alternatives of JIRA Service Management

Top Competitors and Alternatives of JIRA Service Management

Customers of JIRA Service Management

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JIRA Service Management Customers by Employee Size

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