Question 1

What are the different markets in which
        SAP AMS and
        BMC Remedy Service Desk compete against each other?

Accepted Answer

SAP AMS and
        BMC Remedy Service Desk compete against each other in
        the IT Service Management.

Question 2

How does the market share of
        SAP AMS
        and BMC Remedy Service Desk compare in the
        IT Service Management market?

Accepted Answer

In the IT Service Management market,
        SAP AMS has a
        4.20%
        market share in comparison to
        BMC Remedy Service Desk’s
        0.21%.
        Since it has a better market share coverage,
        SAP AMS holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the IT Service Management category, while
        BMC Remedy Service Desk holds the
        30th spot.

Question 3

How many customers are acquired by
        SAP AMS and
        BMC Remedy Service Desk in the
        IT Service Management segment?

Accepted Answer

SAP AMS has
        1,250 customers and
        BMC Remedy Service Desk has
        63 customers in the
        IT Service Management
        segment. SAP AMS has
        1187 more customers than
        BMC Remedy Service Desk in this category.

Question 4

What are the countries in which
        SAP AMS and
        BMC Remedy Service Desk has more customers?

Accepted Answer

SAP AMS has more customers in United States, Italy and Brazil.
BMC Remedy Service Desk has more customers in United States, United Kingdom and Canada.

SAP AMS Vs BMC Remedy Service Desk : In-Depth Comparison

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Comparing the customer bases of SAP AMS and BMC Remedy Service Desk

Comparing the market share of SAP AMS and BMC Remedy Service Desk

Compare SAP AMS vs BMC Remedy Service Desk customers by geography

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